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Images have disappeared of website - by ammo

This topic has 7 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

ammo

Participant

April 29, 2020 at 15:22

Hi XStore

All my images on the webite have disappeared and the site it loading slow. Urgently require some help in fixing these issues please. Could you also advice on whats gone wrong.

Please, contact administrator
for this information.

#235049 Copied Theme version: Version: 6.3.2 WooCommerce version: Version 4.0.1

6 Answers

Rose Tyler

Support staff

April 29, 2020 at 16:17

Hello,

Please provide temporary FTP access, so we can take a closer look.

Regards

#235061 Copied

ammo

Participant

April 29, 2020 at 20:32

I have sent ftp access to you

Please contact administrator
for this information.

#235103 Copied

Olga Barlow

Support staff

April 30, 2020 at 09:32

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once we fix the problem.

Regards

#235160 Copied

Olga Barlow

Support staff

April 30, 2020 at 14:59

Hello,

We have fixed issue with images, check now. We would recommend you to keep swatches on the shop page disabled http://prntscr.com/s8nsds Because you have a lot of variations for every product and it slows down the pages with product grid a lot.

Regards

#235217 Copied

ammo

Participant

May 1, 2020 at 15:02

Hi,

Also was you able to update the xstore and all associated plugins? So the website will run on the latest version of PHP.

What was the issue and how did you updated it please.

#235332 Copied

Olga Barlow

Support staff

May 1, 2020 at 17:02

Hello,

Problem was caused by the js error in one of the XStore core plugin file. Our developers fixed the code and fix will be included in the next theme update.

Regards

#235353 Copied
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