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Images is not imported properly alaredy checked with many ways but no luck

This topic has 12 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Aalam

Participant

August 6, 2024 at 19:58

my demo site images is not mported properly, alread checked with reinstallation and checked with diff diff demo sites but got the same error, could you please help on this

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#409133 Copied Theme version: 9.3.17

11 Answers

Rose Tyler

Support staff

August 7, 2024 at 07:09

Hello Aalam,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#409188 Copied

Aalam

Participant

August 7, 2024 at 08:49

Hi Tyler,

pls make sure everything will be fine at my website, also pls let me know what the cause of this issue and what is the solution for this so I can handle this myself in future,
thanking you in advance for your help

Please contact administrator
for this information.

#409228 Copied

Rose Tyler

Support staff

August 7, 2024 at 09:07

Hello Aalam,

We appreciate your prompt response.

The problem on your site was caused by plugins that you activated before the demo import.
We’ve disabled plugins and imported demo content. You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.

Best Regards,
8Theme’s Team

#409240 Copied

Aalam

Participant

August 7, 2024 at 09:13

Hi Tyler,

Thank you so much for your quick resolution, i have one Q, i hadn’t activated any plugin before demo content import then how this plugin activate itself also pls share the plugin name so i can avoid it in future,
Thank you

#409243 Copied

Rose Tyler

Support staff

August 7, 2024 at 10:06

Hello Aalam,

“i hadn’t activated any plugin before demo content import then how this plugin activate itself ” – – someone who has access to your site installed and activated plugins via Dashboard. This is independent of our theme, because the mentioned plugins don’t come bundled with XStore.

Regarding your request to share the plugin name to avoid in the future, it appears there has been a misunderstanding. Our intention was to explain that plugins utilize resources on your server. Since many plugins were activated, there might have been insufficient server resources available to smoothly handle the installation of the demo content all at once.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#409257 Copied

Andrew Mitchell

Support staff

August 7, 2024 at 10:49

Dear Aalam,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#409275 Copied

Rose Tyler

Support staff

August 7, 2024 at 11:19

Dear Aalam,

We are surprised by the low rating.
Your issue was resolved in less than 24 hours. It has been determined that the problem was not caused by the theme itself, but rather by third-party plugins on your site. Had there been no third-party plugins or if a more powerful server had been in use, you would not have experienced any issues.

We kindly request that you consider updating your rating based on the resolution provided and our commitment to continue assisting you with any future problems.

If you are truly unsatisfied with the theme, please submit a request for a refund, and we will approve it. It is in both our interests to ensure that both parties are satisfied with our cooperation.

Thank you for your attention to this matter. We look forward to your continued partnership.

Best Regards,
8Theme’s Team

#409281 Copied

Aalam

Participant

August 7, 2024 at 11:31

Hi Tyler,

I am satisfied with your resolution, but it can be resolve in less than 3-4 hours,
we are working in a business and a lengthy resolution time can be harmful for a business, my low rating is not for you but my low rating is your team work process mechanism, I think this kind of issue should be resolved in max 4 hours, that should be good practice, we have paid to 8 theme to get quick solution, business can not wait 24 hours to resolve on a miner issue, I hope you get my point,

#409288 Copied

Rose Tyler

Support staff

August 7, 2024 at 11:46

Dear Aalam,

“Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.”
– This is our official stance, and we are communicating this to ensure clarity. Due to the high volume of client inquiries we receive, please understand that these are processed in the order they are received. Additionally, clients with 10 or more licenses may receive prioritized attention.

We regret to hear about the dissatisfaction expressed regarding the pace of our support services. We understand that expectations for rapid assistance are high, and we strive to meet them consistently. However, it is important to recognize that the time required to address requests can vary. Some issues may be resolved quickly, while others necessitate a more thorough investigation and thus, more time.

If you are approaching this from a perspective of “I have paid, therefore you owe me,” it might be beneficial to consider selecting a different theme.
Thank you for your understanding.

For us, XStore is the best theme and we love our work.
Waiting for your response.

Best Regards,
8Theme’s Team

#409290 Copied

Aalam

Participant

August 7, 2024 at 12:06

Dear Tyler,

I can understand of heavy workload and it was not my motive to say ” I owe you” I just want to say pls reduce the resolution time.
pls share the review link again, will update the rating for your quick and smooth responses

thank you

#409295 Copied

Andrew Mitchell

Support staff

August 7, 2024 at 12:06

Dear Aalam,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#409296 Copied
Tagged: fix woocommerce images import error, images import issue woocommerce, solving wordpress woocommerce images problem, troubleshoot woocommerce image import, wordpress woocommerce image upload failure, wordpress woocommerce themes troubleshooting
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Images is not imported properly alaredy checked with many ways but no luck

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