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Images issues after update - by szymongacki

This topic has 7 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

szymongacki

Participant

February 19, 2018 at 18:56

Hello,
After the newest update up to Royal 4.0 I’ve found couple of problems with images:
1. Website icon changed to Royal.
2. Homepage – images disappeared under Featured/New/Sale products
3. Homepage – images disappeared under news section
4. Everywhere – quick preview (products) doesn’t work
5. Product page – image gallery shows only first thumbnail. You can see other images zooming in first picture and by changing pictures left/right.
6. Product page – images disappeared under related products section
7. Blog post page – images disappeared under related posts section

Please help

#185558 Copied

6 Answers

szymongacki

Participant

February 19, 2018 at 19:02

Pushed the Enter to fast 🙂
My system details are here.

Please, contact administrator
for this information.

#185559 Copied Theme version: 4.0 WooCommerce version: 3.3.1.

Rose Tyler

Support staff

February 20, 2018 at 09:28

Hello,

1. You may change the icon via Customizer http://prntscr.com/ih7qnm
2-7. Please check if the same problems persist only with our theme or with a default theme too (WC theme – Storefront).
Also, try to disable all 3-rd party plugins, clear cache and then check.

Regards

#185605 Copied

szymongacki

Participant

February 24, 2018 at 15:31

I’ve just updated your theme up to 4.1 and most of the issues are gone. But:
1. Everywhere – quick preview (products) doesn’t work – still
2. I got new error from Woocommerce saying:

Royal_Theme-v2.8/woocommerce/single-product/product-image.php version 3.1.0 is outdated. The base version is 3.3.2,
Royal_Theme-v2.8/woocommerce/single-product/product-thumbnails.php version 3.1.0 is outdated. The base version is 3.3.2

(please note that my theme folder name is 2.8 but it’s updated 🙂 )

#186211 Copied Theme version: 4.1 WooCommerce version: 3.3.3

Rose Tyler

Support staff

February 26, 2018 at 08:28

Hello,

Did you delete, before theme update, “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files?

Regards

#186257 Copied

szymongacki

Participant

February 26, 2018 at 09:11

Hello,
No. I’m always overwriting all files.

#186270 Copied

Rose Tyler

Support staff

February 26, 2018 at 11:15

Hello,

Please update the royal theme to latest version (4.1). Currently on your site using 4.0 version.

Regards

#186296 Copied
Tagged: friendly, images, issues, seo, themes, update, woocommerce, wordpress
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