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Images not loading in Elementor editor - by Waleed Afzal

This topic has 4 replies, 3 voices, and was last updated 1 hours, 11 minutes ago ago by Rose Tyler

Waleed Afzal

Participant

January 23, 2025 at 11:22

Hi, I’ve installed X store on my website and imported plants demo content. When I edit the page in Elementor, the demo images load fine in the editor but if I add any images in the widgets or add any widget manually their images do not load in the editor. They load fine on the front end but not in the Elementor editor. I added a slider widget at the top with bg images that are not loading at all and then I added a product slider widget and the same problem with it. I’m attaching screenshots of both the editor and front end.

I want this issue fixed ASAP as I want to complete the site and launch it, However, this issue is making it difficult for me to edit the content.

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#431915 Copied Theme version: 9.4.7

3 Answers

Tony Rodriguez

Support staff

January 23, 2025 at 12:49

Hello, @Waleed Afzal,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN and optimizer plugin ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Waleed Afzal

Participant

January 23, 2025 at 14:05

No additional plugins were installed. Only plugins that come with a theme are installed. You can check now.

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Rose Tyler

Support staff

January 23, 2025 at 16:43

Hello, @Waleed Afzal,

We would like to inform you that a fix has been applied to address the issue. Kindly clear your browser cache and check if everything is functioning as expected now.

Best Regards,
8Theme’s Team

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