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Images not showing when changing category in the shop view

This topic has 3 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Mina Ashraf

  • Avatar: Mina Ashraf
    Mina Ashraf
    Participant
    September 27, 2022 at 17:19

    Hello,
    I’m facing an issue with an installation of xstore on a staging website:
    https://wordpress-817719-2855501.cloudwaysapps.com

    when you open up the shop page and then change to another category, the new products load but their images does not, they only start appearing when i click on the arrows on top of the product images.

    you can test it out by going to this link and then clicking on any other category in the sidebar

    https://wordpress-817719-2855501.cloudwaysapps.com/product-category/extreme-offers/

    Please, contact administrator
    for this information.
    #335201 Copied Theme version: 8.3.3 WooCommerce version: 6.9.4
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 28, 2022 at 05:58

    Hello, @Mina Ashraf,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #335220 Copied
    Avatar: Mina Ashraf
    Mina Ashraf
    Participant
    September 28, 2022 at 08:03

    Thank you for getting back to me, the issue was fixed when I disabled Jetpack, then I re-enabled Jetpack but disabled the “lazy loading” setting. This fixed the issue. Thank you for your support.

    #335243 Copied

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