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Images Problem - by John - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

John

Participant

February 28, 2018 at 15:08

I posted this on envato but that didnt help.

Look at the links in the private content. The images are all different sizes, they were fine before the update.

How can I fix this? Its a very busy website..

Please, contact administrator
for this information.

#186690 Copied Theme version: 4.1 WooCommerce version: 4.9.4

6 Answers

John

Participant

March 1, 2018 at 10:06

Anyone???

#186785 Copied

Olga Barlow

Support staff

March 1, 2018 at 20:12

Hello,

Sorry for some delay in answering.
WooCommerce 3.3.3 update changes the image adjustment. Have you used hard crop before the update? Because all you images have different sizes without hard crop.
Can you provide me temporary admin panel access to help you with settings?

Regards

#186867 Copied

John

Participant

March 2, 2018 at 09:18

Info in private content.

Please, contact administrator
for this information.

#186909 Copied

Olga Barlow

Support staff

March 2, 2018 at 12:27

Hello,

1) You need to set correct settings http://prntscr.com/ilsw9d
2) You need to Regenerate thumbnails. I have started regeneration but it takes time because you have a lot of images. But those images that were regenerated looks ok http://prntscr.com/ilt4cz
So, go to Tools > Regenerate thumbnails and regenerate all the thumbnails you have for the products.

Regards

#186957 Copied

John

Participant

March 5, 2018 at 16:30

See private content.

Please, contact administrator
for this information.

#187219 Copied

Olga Barlow

Support staff

March 6, 2018 at 16:30

As I have told you, you need to go to Tools > Regenerate thumbnails > and press “regenerate all”. Once regeneration will be finished check the logs and make sure that all the thumbnails that you have were successfully regenerated. Let me know if you still have problems after successful regeneration.

We also don’t like changes that WooCommerce developers made in version 3.3 for the images but we can just accept it.

Regards

#187386 Copied
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