Images product not displayed - by ouahidb

This topic has 8 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Robert Hall

  • Avatar: ouahidb
    ouahidb
    Participant
    March 13, 2015 at 14:49

    Dear,

    I have an issue in the display of my product pictures and related product.
    In place of the pictures I have a box with “loading page” and in the related product I can’t see the thumbnail of my product.
    Link : http://elseed-art.com/products-page/all/lithography-3/

    I use wp-ecommerce 3.9.1 with wordpress 4.0
    I hop you can help me.
    Thanks,

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 13, 2015 at 15:25

    Hello,

    Sorry, but your credentials isn’t correct.
    Also please update WordPress to the latest version.
    Don’t forget to make backup your site before updating.

    Regards,
    Robert Hall.

    Avatar: ouahidb
    ouahidb
    Participant
    March 13, 2015 at 18:03

    hello,

    Thank you for your prompt reply, I just updated wordpress to the latest version still have the same issue.

    Thanks,

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    March 13, 2015 at 19:06

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ouahidb
    ouahidb
    Participant
    March 13, 2015 at 19:20

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    March 17, 2015 at 13:16

    Hello,

    We’re sorry for a delay.
    This is caused by large amount of work.
    We’ve checked your site and the same issue persists will default WordPress theme too.
    We recommend you to contact WP-eCommerce plugin support to investigate the problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ouahidb
    ouahidb
    Participant
    March 19, 2015 at 14:13

    Thank you eva.
    The issue was coming from my web hosting provider, he made few changes on mod security and folder permission and now everything work like a charm.

    Many thanks for your help.
    Ouahid

    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 19, 2015 at 14:15

    Hello,

    You’re welcome!
    If you have any questions please feel free to contact us.

    Regards,
    Robert Hall.

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