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Images with wrong links in emails notification (broken images in emails)

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

Daniel Partadzhiev

Participant

October 15, 2022 at 07:23

Hello,

Currently we are experiencing an issue with images links in all emails send from the module “Build-in Email Builder”.

For example, our logo image link is as follows:
https://store.avs.bg/wp-content/uploads/2021/11/AVS-Trans-Logo-Website-Header-White.png

But in the email that is received from the customer, it is like this:
https://ci3.googleusercontent.com/proxy/7Vyonim1WY5hk_Fmjo5w-fXGZh_OAWR8yFMxMZVDiFGvfBHoaV-9_RIXYDFFFvMQgdPBSHdccN04__UxXTzCzRQf_t6gRtkKBos4A8g73oQ_IwMh9TPlNHEsSbBV75NuY7zvK41bjkh4ZA=s0-d-e1-ft#https://store.avs.bg/wp-content/uploads/2021/11/AVS-Trans-Logo-Website-Header-White.png

The admin email that receives the order notification has the same problem.

The following additional modules are installed to this website:
W3 TOTAL CACHE
CloudFlare
WebP Converter for Media

We tried to turn off all these modules and purge all cache to test if any of them is creating the issue, but the problem still persists.

What can be the issue and how can we fix it? Thank you in advance!

Please, contact administrator
for this information.

#336527 Copied Theme version: 8.3.5 WooCommerce version: 6.6.1

1 Answer

Rose Tyler

Support staff

October 17, 2022 at 07:24

Hello,

Sorry for the delay in answering due to the weekend.
We can’t open this screenshot – https://prnt.sc/4rFeqWg-WGOV Please check.
Please provide temporary wp-admin and FTP access via the Private Content area.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#336606 Copied
Tagged: broken images, emails, notification, templates, woocommerce, wordpress
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