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Import demo - by bogdan271 - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

bogdan271

Participant

April 22, 2020 at 15:23

Hello !

When I try to import Marseille01, I get a lot of errors:
I already talked with the hosting provider and he added the necessary resources.

Do you know how should I import the demo ?

Thanks !

Marseille01 Installed! But we have some errors:

pages not installed 🙁

posts not installed 🙁

products not installed 🙁

static-blocks not installed 🙁

testimonials not installed 🙁

contact-forms not installed 🙁

mailchimp not installed 🙁

media not installed 🙁

The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings.

#234293 Copied Theme version: v.6.3.1 WooCommerce version: 4.0.1

7 Answers

bogdan271

Participant

April 22, 2020 at 15:53

Massive Addons: Please contact your hosting support for enabling php-dom extension in server PHP settings, otherwise included Row & Column Addons will not have a chance to work.

My hosting is not able to provide that for shared hosting.

#234296 Copied

bogdan271

Participant

April 22, 2020 at 16:07

info provided for support

Please contact administrator
for this information.

#234298 Copied

Olga Barlow

Support staff

April 22, 2020 at 20:15

Hello,

Sorry, but our user has the limited access and I don’t see Theme Options, Plugins, parent theme etc http://prntscr.com/s470zq
Change the permission of our user to allow access to these items.

Regards

#234330 Copied

bogdan271

Participant

April 22, 2020 at 21:31

Hello Olga,

done.

#234337 Copied

Olga Barlow

Support staff

April 23, 2020 at 12:38

Hello,

I have taken a closer look at your site and unfortunately php-dom extension is required if you want to use WooCommerce http://prntscr.com/s4lvk6 , Massive Addons and import demo content because demo contents are XML files and DOM extension allows you to operate on XML documents through the DOM API with PHP.
So, would recommend you to find hosting that supports this option if you want to build the WooCommerce site.

Regards

#234438 Copied

bogdan271

Participant

April 23, 2020 at 15:43

Hello,

I see.
There is any option to re-fund the theme ?

Thank you

#234455 Copied

Olga Barlow

Support staff

April 23, 2020 at 19:14

Hello,

Yes, you can submit refund request here https://themeforest.net/refund_requests/new
But keep in mind that you get the same issue with any theme with demo content or if you plan to use WooCommerce. You can enable the default WP theme Storefront for example and try to import default WooCommerce products using Tools > Import > WordPress. You also get the error. So, you will need to either create content from scratch or enable that extension.

Regards

#234491 Copied
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