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Import Demo: Having difficulties importing.

This topic has 10 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

naijapropertyhub

Participant

June 5, 2022 at 15:07

Please, I am trying to import the classic demo but it is not going through. It has been downloading for over an hour now. Please, I need help.

Please, contact administrator
for this information.

#325183 Copied Theme version: 1

9 Answers

Rose Tyler

Support staff

June 5, 2022 at 15:16

Hello,

Elementor or WPBakery do you prefer?
Provide temporary wp-admin access, so we can take a closer look and help you. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#325184 Copied

naijapropertyhub

Participant

June 5, 2022 at 16:00

none

Please contact administrator
for this information.

#325185 Copied

Rose Tyler

Support staff

June 5, 2022 at 16:26

XStore Core plugin was installed incorrectly. You need to re-upload files of the plugin via FTP and then activate it via Dashboard. Provide FTP access, so we can do this for you.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#325186 Copied

naijapropertyhub

Participant

June 6, 2022 at 10:28

Import Demo: Having difficulties importing.

Please contact administrator
for this information.

#325214 Copied

Rose Tyler

Support staff

June 6, 2022 at 10:37

Hello,

Where exactly have you sent access?
We don’t need cPanel, only FTP host, FTP username and FTP pass. If you do not know how to create FTP contact with your hosting provider, they will help you.
Provide access via the Private Content area here on the forum.
Waiting for your reply.

Regards

#325216 Copied

naijapropertyhub

Participant

June 6, 2022 at 11:55

zero

Please contact administrator
for this information.

#325227 Copied

Rose Tyler

Support staff

June 6, 2022 at 11:59

Hello,

FTP directory is empty – https://prnt.sc/RC9dUdj7OiMC Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#325228 Copied

naijapropertyhub

Participant

June 6, 2022 at 12:59

hello

Please contact administrator
for this information.

#325233 Copied

Rose Tyler

Support staff

June 6, 2022 at 13:09

Hello,

1/ I can’t open your site – https://prnt.sc/ZxPrLKkauBaN Have you changed URL?
2/ There is no XStore theme or Core plugin on FTP you provided. Please check.

Regards

#325234 Copied
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Import Demo: Having difficulties importing.

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