Import Demo: Having difficulties importing.

This topic has 10 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

  • Avatar: naijapropertyhub
    naijapropertyhub
    Participant
    June 5, 2022 at 15:07

    Please, I am trying to import the classic demo but it is not going through. It has been downloading for over an hour now. Please, I need help.

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2022 at 15:16

    Hello,

    Elementor or WPBakery do you prefer?
    Provide temporary wp-admin access, so we can take a closer look and help you. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: naijapropertyhub
    naijapropertyhub
    Participant
    June 5, 2022 at 16:00

    none

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 5, 2022 at 16:26

    XStore Core plugin was installed incorrectly. You need to re-upload files of the plugin via FTP and then activate it via Dashboard. Provide FTP access, so we can do this for you.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: naijapropertyhub
    naijapropertyhub
    Participant
    June 6, 2022 at 10:28

    Import Demo: Having difficulties importing.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2022 at 10:37

    Hello,

    Where exactly have you sent access?
    We don’t need cPanel, only FTP host, FTP username and FTP pass. If you do not know how to create FTP contact with your hosting provider, they will help you.
    Provide access via the Private Content area here on the forum.
    Waiting for your reply.

    Regards

    Avatar: naijapropertyhub
    naijapropertyhub
    Participant
    June 6, 2022 at 11:55

    zero

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2022 at 11:59

    Hello,

    FTP directory is empty – https://prnt.sc/RC9dUdj7OiMC Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    Regards

    Avatar: naijapropertyhub
    naijapropertyhub
    Participant
    June 6, 2022 at 12:59

    hello

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2022 at 13:09

    Hello,

    1/ I can’t open your site – https://prnt.sc/ZxPrLKkauBaN Have you changed URL?
    2/ There is no XStore theme or Core plugin on FTP you provided. Please check.

    Regards

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The issue related to '‘Import Demo: Having difficulties importing.’' has been successfully resolved, and the topic is now closed for further responses

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