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Important issue with Stripe and advance layout

This topic has 4 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

Enjin

Participant

August 23, 2023 at 16:16

Hello,

I’ve noticed a very serious issue with Stripe and the checkout (the advanced checkout).
We designed the advanced checkout and our client wants to use it for better user experience.

But with that layout, the form of the Stripe plugin for payment is refreshing every time we scroll. There is no way to place order because when entering card details as soon as you scroll the page the details vanish.

The issue has been reported months ago in several tickets : https://www.8theme.com/topic/stripe-form-refreshing-on-scroll-checkout-page/, https://www.8theme.com/topic/problem-with-xstore-and-stripe-payments-gateway/, https://www.8theme.com/topic/woocommerce-checkout-stripe-theme-conflict/.

Disabling the advanced layout is not a solution but merely a temporary fix… Can you help fixing that permanently ? It would surely benefit many.

Best regards

Please, contact administrator
for this information.

#365473 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

3 Answers

Rose Tyler

Support staff

August 24, 2023 at 07:49

Hello, Enjin,

Thank you for contacting us and for using XStore.

We added a new option https://prnt.sc/y3IDfSKEvLu5 Please clear cache and check now.

Kind Regards,
8theme team

#365495 Copied

Enjin

Participant

August 24, 2023 at 08:33

Hello Rose,

It fixed the issue, thank you for the quick feedback 🙂

Best regards

#365505 Copied

Tony Rodriguez

Support staff

August 24, 2023 at 09:18

Hello, @Enjin,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#365511 Copied
Tagged: advanced woocommerce layout solutions, fixing stripe in wordpress themes, stripe issues woocommerce, stripe woocommerce wordpress themes, troubleshooting woocommerce stripe, woocommerce advanced layout problems, wordpress stripe layout issues
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Important issue with Stripe and advance layout

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