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IMPORTANT : page product image product don’t show

This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Melanie

Participant

August 25, 2023 at 09:35

Good morning,
I have a problem displaying the product page image. She. does not display. I tested my xstore theme and xstore child versions are up to date visual composer is up to date and I cleared the cache too. I also tested disabling plugins one by one and none created this conflict. Please help me out, it’s quite urgent.
best regards

#365649 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

5 Answers

Rose Tyler

Support staff

August 25, 2023 at 09:40

Hello, Melanie,

Thank you for getting in touch with us.

1/ Please provide temporary wp-admin access, so we can check your settings.

2/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
Let us know the result.

Kind Regards,
8theme team

#365651 Copied

Melanie

Participant

August 25, 2023 at 09:52

Hello,
I send you the admin access

I have a second test site where the database is almost blank and woocommerce is empty and the image works here is the url
https://lesvoyagesenballon.fr/LVEBv3/shop/maillots-vintage/annees/1980/veste-retro-cosmos-new-york-1980/

Cela viendrai de woommerce

Think it’s from woocommerce? but I didn’t do anything special as settings

Please contact administrator
for this information.

#365654 Copied

Rose Tyler

Support staff

August 25, 2023 at 10:09

Hello, Melanie,

Thank you for your response.

We’ve activated the default WooCommerce theme – Storefront on your site, and the problem persists – https://prnt.sc/WknK4FXWroWs It means the problem is independent of our XStore theme.

Kind Regards,
8theme team

#365660 Copied

Melanie

Participant

August 25, 2023 at 10:28

Ok thank you so I will close the topic if it does not come from xstore. I can’t figure out where the problem is coming from.

#365661 Copied

Rose Tyler

Support staff

August 25, 2023 at 10:41

Hello, Melanie,

You can contact the support of your hosting provider and WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#365666 Copied
Tagged: product image issue, product not displaying, woocommerce product image, woocommerce themes, woocommerce troubleshooting, wordpress, wordpress ecommerce
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