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Importing demo fails, get errors while installing

This topic has 8 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Martine

  • Avatar: Martine
    Martine
    Participant
    October 15, 2022 at 12:07

    Hi!

    I can’t import any demo’s. Tried twice, uninstalled theme, installed again, but keep get errors and fails on installing a demo. I worked with xstore tens of times so I know how it works. Can you please help me? See credentials for login.

    Please, contact administrator
    for this information.
    #336540 Copied Theme version: 8.0.10 WooCommerce version: 6.7.0
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 16, 2022 at 06:22

    Hello, @Martine,

    I have reset your WordPress to start on a fresh new WordPress but it seems it removed the user too that you created for me, and now the Logins are not working, could you please share the working WP Admin Login details again in a private content area of this topic, so that I will further check it for you on your site and help you out, and please let me know which demo version you want to import.

    Regards 8Themes Team.

    #336561 Copied
    Avatar: Martine
    Martine
    Participant
    October 16, 2022 at 09:52

    Hi!
    My user is deleted too so I can’t login anymore. I know how to create a user using FTP but only when a child theme is active (then I add some code to child theme functions.php to add a user) but I don’t have a child theme yet.

    Can you add a user via FTP? See credentials.

    If not, then I need to delete the whole installation. I hope not because I added woocommerce and added some products with lots of variations…

    Please contact administrator
    for this information.
    #336568 Copied
    Avatar: Martine
    Martine
    Participant
    October 16, 2022 at 18:58

    Because I kept getting errors, I turned off theme xstore for a while and grabbed one of the other standard themes so that I could at least continue working in Woocommerce. To create a user via ftp you must have the functions.php of the theme you are working with. I don’t remember which of the 3 I clicked (2020, 2021 or 2022). I think 2022 but not sure. I really hope you guys can fix it so I can get back in and then fix the problem with xstore.. Otherwise I’ll have to start all over in a fresh install…

    #336587 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2022 at 07:05

    Hello, @Martine,

    Alright, I was able to create a new admin account on your site. Here are the login details.

    Under Private Content Area

    Also, I activated the theme, install just the theme necessary plugins and import a demo on your site as you can see it is working fine: https://postimg.cc/LJq4Gwy3 now please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    #336601 Copied
    Avatar: Martine
    Martine
    Participant
    October 17, 2022 at 07:59

    Yes, it’s working again. Thanks!

    Unfortunately, WooCommerce has also been overwritten and I have lost everything I had already entered there. I assume this is no longer recoverable?

    #336607 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2022 at 08:49

    Hello, @Martine,

    Unfortunately, there is no such way to get that data back, so you have to add that data again.

    Otherwise please contact your hosting provider and ask to run the backup of your site as there is no other way.

    Regards 8Themes Team.

    #336618 Copied
    Avatar: Martine
    Martine
    Participant
    October 17, 2022 at 11:27

    Okay, thanks for your help!

    #336644 Copied

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