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Importing demos not working properly and headers missing

This topic has 2 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Tony Rodriguez

pinkpeony123

Participant

June 7, 2024 at 11:19

Hello, i am trying to switch from Orchid Store Pro to XStore, but for some reason the themes look broken like they are missing css when i import any of the demos. Furthermore, the headers are missing on my site when i switch the theme and i cant get a header to appear even with your tutorials. I also purchased elementor pro but it does not help.

#398619 Copied Theme version: 9.3.11

1 Answer

Tony Rodriguez

Support staff

June 7, 2024 at 11:26

Hello, @pinkpeony123,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#398621 Copied
Tagged: fix wordpress woocommerce templates, importing demos issues, missing headers woocommerce, resolve woocommerce headers missing, troubleshoot wordpress templates, woocommerce importing errors
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