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Impossible to add product with variation to the cart

This topic has 8 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

Kenelli

Participant

July 19, 2018 at 16:08

Hi Team,

I’m using Woocommerce and your Royal theme and one of my clients discovered a really serious issu, when trying to add a product that has variations to the cart.

Please, contact administrator
for this information.

#196994 Copied Theme version: 4.6 WooCommerce version: 3.4.3

7 Answers

Rose Tyler

Support staff

July 20, 2018 at 07:22

Hello,

Did you make changes in template files? Do you use child theme? Do you have the same problem with parent theme activated on site?
Please provide us with temporary wp-admin and FTP access.

Regards

#197012 Copied

Kenelli

Participant

July 20, 2018 at 09:26

Hello Team,

Thankk you for you quick reply. No, I haven’t made changes in template files, and yes I used child theme.

Please, find in the private content all informations you need to connect through FTP and Wp-admin.

Best regards,

Please, contact administrator
for this information.

#197022 Copied

Rose Tyler

Support staff

July 20, 2018 at 09:47

Hello,

We have tried FTP access to connect to your server and with the first hostname, we can’t connect, but with 2nd in www/wp-content/themes folder we face another list of themes as via admin panel. Please check.
Also, try to activate parent theme on site (check your widgets in Appearance > Widgets and make sure that you know where every widget is placed because they could be messed up after the switching the theme to parent and back to the child theme). If the problem will be solved, it meant that you need to check custom changes that were done in files of the child theme.

Regards

#197024 Copied

Olga Barlow

Support staff

July 20, 2018 at 17:15

Hello,

Your problem caused by your changes in child theme functions.php. Once we removed custom code site is ok. So, check the code that you have there.

Regards

#197057 Copied

Kenelli

Participant

July 20, 2018 at 17:26

Hi Olga,and thanks a lot for you help.

Does the code is currently removed or did you put it back?

Regards,

#197058 Copied

Kenelli

Participant

July 20, 2018 at 18:07

Olso, do you know why my store now display 3 products per row instead of 4?

Please, contact administrator
for this information.

#197059 Copied

Olga Barlow

Support staff

July 21, 2018 at 12:54

Hello,

1) I put the code back.
2) Go to Appearance > Customizer > WooCommerce > Product page > check the number of products per row.

Regards

#197074 Copied
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