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Impossible to install Ultimate Addons for Visual Composer

This topic has 6 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

designerobot

Participant

December 28, 2017 at 08:27

I bought another license of this theme for a new website of a client of mine.
In this case, I was not able to install it completely as done in past.
Please note the hosting service is similar (same provider, similar plane).

This is the problem:
When I try to activate the “Ultimate Addons for Visual Composer” plugin, required by the theme, the website stops to work and the screen becomes white. I need to remove the plugin folder via FTP to make the website still working.

If I active the debug in wp-config.php, this is the message:
Fatal error: Call to undefined function ultimate_get_icon_position_json() in /home/bo2kxpip/public_html/wp-content/plugins/Ultimate_VC_Addons/modules/ultimate_buttons.php on line 295

I have already inserted the line to have more memory available in wp-config.php but the problem is still present.

What do I need to do to solve? I wrote to the client service of Brainstorm Force (the maker of the plugin) but they replied to me:
Sorry for the inconvenience!
Just to give you a better understanding, generally, the theme author buys an Extended license of the plugin which allows them to bundle it with their theme. However, the theme and our plugin are totally independent products from independent developers.
So – as for your question, I would recommend you get in touch with your theme author who can help you on this.

What is the problem according to you?

Please, contact administrator
for this information.

#180767 Copied

5 Answers

Rose Tyler

Support staff

December 28, 2017 at 09:17

Hello,

Thanks for the topic. Hope you are having a nice day.

Please, make sure you have checked all the server requirements before the installation http://prntscr.com/ht8v5x
Try to delete “Ultimate Addons for Visual Composer” plugin and upload it via FTP, here you may find latest version https://www.8theme.com/download-plugins/

If the problem won’t be solved, please provide me full access to FTP, because now I can’t see any files http://prntscr.com/ht8w6p.

Regards

#180772 Copied

designerobot

Participant

December 28, 2017 at 09:30

Hello, thanks for your reply.
I did all things you said.
Please try again with the FTP, I modified the starting director setting it to the root.

#180774 Copied

Rose Tyler

Support staff

December 28, 2017 at 09:56

Hello,

I’ve activated the plugin. Please check.

Regards

#180778 Copied

designerobot

Participant

December 28, 2017 at 10:39

Perfect, now everything works. Thank you so much!!!
Just out of curiosity, what was the problem?

#180780 Copied

Rose Tyler

Support staff

December 28, 2017 at 10:59

You’re welcome!
I simply upload folder of the plugin via FTP.
Let us know if you need any further assistance.

Regards

#180786 Copied
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