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Impossible to save template in a single product builder -> multiple templates

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

  • Avatar: Atip
    Atip
    Participant
    October 11, 2023 at 11:06

    Hi! I’m using Single product builder and created two templates: default and one for a separate product. When I go to edit the second template and click ‘save & close’ it goes to eternal loading and I get an error in console. Please check screenshot blow and video in a private area.

    https://drive.google.com/file/d/1ApMgcj_0Ew5VSxnWFzZIbBV_cbzKCVRN/view?usp=sharing

    Please, contact administrator
    for this information.
    #369894 Copied Theme version: 9.1.14
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 11, 2023 at 11:36

    Hello, @Atip,

    Thank you for contacting us and for using XStore.

    1)We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    2) Please check how it works with the XStore parent theme activated.
    Let us know the results.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    #369898 Copied
    Avatar: Atip
    Atip
    Participant
    October 11, 2023 at 12:10

    1) I’ve disabled all 3rd party plugins this didn’t help.

    2) Then switched to parent theme, opened the builder, made some changes and successfully saved them.

    Then I switched back to my child theme and builder is now working.

    Switching to parent theme and back helped to solve the issue though I didn’t make any changes to my child theme.

    #369901 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 11, 2023 at 12:31

    Hello, @Atip,

    Thank you for your response.

    We are glad to hear that you were able to make progress in resolving the issue with your child theme and the builder.

    It’s interesting that switching to the parent theme temporarily and then back to your child theme resolved the issue.

    If you encounter any more issues or have further questions, please don’t hesitate to reach out to us. We’re here to assist you and ensure that your experience with our product is as smooth as possible.

    Thank you for your patience and for using our theme and builder.

    Best Regards,
    8Theme’s Team.

    #369907 Copied

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