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In Germany is down - by Vincenzo Stazio - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Vincenzo Stazio

Participant

December 23, 2019 at 13:46

Hi, my site in italy is ok, but in germany they don’t see well.
In this video first part is germany and second part is italy.
https://www.dropbox.com/s/x5gj8r0zouspekp/2019-12-23%2013-43-55.mp4?dl=0
What can i do?
Thanx

#227410 Copied Theme version: Royal

4 Answers

Olga Barlow

Support staff

December 23, 2019 at 17:31

Hello,

What browser do you use? Because we don’t see any issue on IT version https://gyazo.com/efdbda4da6fc309a0924520f59487fcc or DE version https://gyazo.com/5bd1802535361b57bd029649fbf0aa25

Warning that you show on your video is from Ultimate Addons plugin, we can do nothing with it. Make sure that you use the latest version of the UA plugin (version 3.19).

Regards

#227428 Copied

Vincenzo Stazio

Participant

December 23, 2019 at 22:06

I don’t understand.
I’m in Italy and here i see all well, italian version and germany version…..
But with VPN (Germany) i see like in the video….. why?

I see header Light version but i have dark version in italy. Can you controll? i don’t Understand.

Please contact administrator
for this information.

#227434 Copied

Vincenzo Stazio

Participant

December 23, 2019 at 22:12

Warning: A non-numeric value encountered in /web/htdocs/www.isaporidelsoledisicilia.com/home/wp-content/plugins/Ultimate_VC_Addons/modules/ultimate_info_list.php on line 111

This error is not there if I connect from Italy, how is it possible?
Thanks so much

#227435 Copied

Olga Barlow

Support staff

December 24, 2019 at 10:36

Hello,

We don’t have any issues even if we use Germany VPN https://gyazo.com/fa130011404fad09ad4f4b34443d0b2b

Both versions have the same header color scheme https://gyazo.com/83558efc3103432a20b1e6d1f849b60f
Where did you set dark for the IT version?

Regards

#227448 Copied
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