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In mobile version remove product fixed image

This topic has 10 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Tony Rodriguez

Organic Ecommerce Store

Participant

December 23, 2024 at 23:28

In mobile version the product image is fixed and the words are moving above the image during scrolling. I want to change it and make sure it does not happen.

Files is visible for topic creator and
support staff only.

#428493 Copied Theme version: 9.4.5

9 Answers

Tony Rodriguez

Support staff

December 24, 2024 at 06:51

Hello, @Organic Ecommerce Store,

Thank you for reaching out to us with your concern.

We would like to inform you that we are currently unable to access your website as it appears to be in maintenance mode. To assist you more effectively, we kindly request the following information:

1. The URL of the product page where you are encountering the issue.
2. Details about the mobile device on which the issue is occurring.

Additionally, we would appreciate it if you could provide us with your website’s WordPress admin access in the private content area. This will allow us to review your settings in detail and provide the necessary support.

We look forward to your response and are here to assist you further.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#428512 Copied

Organic Ecommerce Store

Participant

December 25, 2024 at 03:01

1. It is not related with one product. But all products. When details section is scrolled from top to bottom the image of the product continues to stay in the background which makes it difficult for the reader to read the right side details in mobile version.

The product image is currently is staying as background image for all right side section such as price and details till description section starts.
I do not want it that way. I want it as it normally in woocommerce stores where after product image comes price and details and then description.

Please contact administrator
for this information.

#428630 Copied

Tony Rodriguez

Support staff

December 25, 2024 at 06:10

Hello, @Organic Ecommerce Store,

Thank you for providing the wp-admin login credentials.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have deactivated the LiteSpeed Cache plugin on your site, which addressed the issue.

We have recorded a video for you, Please watch it for reference. The video link is in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#428637 Copied

Organic Ecommerce Store

Participant

December 25, 2024 at 09:24

So i cannot use litespeed forever with this theme. What is the alternative to clear cache.

#428655 Copied

Tony Rodriguez

Support staff

December 25, 2024 at 09:44

Hello, @Organic Ecommerce Store,

We wish to inform you that we have temporarily deactivated the LiteSpeed Cache plugin on your website. This action has been taken to ensure that any changes made are reflected immediately and to facilitate ongoing testing procedures. You can re-activate the LiteSpeed Cache plugin on your site as per your requirements.

Furthermore, we kindly recommend that you consider deactivating any caching plugins on your website during the development phase. This will allow you to observe updates and modifications in real-time without delay.

We recommend considering the use of caching plugins such as:

– **WP-Rocket**: [https://wp-rocket.me/](https://wp-rocket.me/)
– **Litespeed Cache**: [https://wordpress.org/plugins/litespeed-cache/](https://wordpress.org/plugins/litespeed-cache/)

We hope you find this information beneficial for your site development process.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#428659 Copied

Organic Ecommerce Store

Participant

December 26, 2024 at 06:28

The issue is not resolved. It is still there even after you disabled lite. I am adding the screenshot

Files is visible for topic creator and
support staff only.

#428765 Copied

Tony Rodriguez

Support staff

December 26, 2024 at 06:33

Hello, @Organic Ecommerce Store,

Thank you for your response.

Upon reviewing the screenshot you provided, it appears that the issue may be caused by using a desktop browser with a minimized width.

We kindly request you to check your website on an actual mobile device after clearing the mobile browser cache.

Please let us know the results of your testing.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#428767 Copied

Organic Ecommerce Store

Participant

December 26, 2024 at 06:34

Also one additional question. How to change the number of sold ones. Currently it is 1. Please provide settings breadcrumbs to add number of our choice.

Files is visible for topic creator and
support staff only.

#428768 Copied

Tony Rodriguez

Support staff

December 26, 2024 at 08:53

Hello, @Organic Ecommerce Store,

We kindly request that you create a new topic for each new issue on our support forum. This practice helps us ensure a smoother process, avoid any confusion, and provide you with prompt assistance.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#428773 Copied
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