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In mobile view ecommerce product is not showing

This topic has 8 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

  • Avatar: M Arsal
    M Arsal
    Participant
    August 6, 2023 at 08:41

    Hi there at my website which is using 8themese theme, I am facing issue that when a home page is opened it is ok but when to click on the product in mobile view the product is not being displayed, please check at your end and let me know which is the proper solution for it, or what is the issue which is causing such problem thanks

    Please, contact administrator
    for this information.
    #363786 Copied Theme version: .9.1.7
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2023 at 09:10

    Hello, M Arsal,

    Thank you for contacting us and for using XStore.

    Please make sure that the problem, on the single product page, is not caused by 3rd party plugin or your custom changes in theme files.

    Provide us with temporary wp-admin access, so we can check your settings.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #363793 Copied
    Avatar: M Arsal
    M Arsal
    Participant
    August 6, 2023 at 09:16

    I have provided you with the required information

    Please contact administrator
    for this information.
    #363796 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2023 at 10:13

    Hello,

    Thank you for your response.

    The problem is caused by the next custom styles – https://prnt.sc/-oLA7rcY6E3Z Please try to remember where in Elementor settings you added these styles for container.

    Kind Regards,
    8theme team

    #363798 Copied
    Avatar: M Arsal
    M Arsal
    Participant
    August 6, 2023 at 10:17

    I can’t remember as I am not much expert in coding and that one you shared is regarding css which is styling terms, can’t you please over ride it to the default so the issue could resolve. Thanks

    #363800 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2023 at 06:37

    Hello, M Arsal,

    Thank you for your response.

    1/ Section with broken custom styles → https://prnt.sc/r2iCLaHWZ9fr
    2/ Styles (+html) that we removed (and fixed your issues) are below;
    3/ Please, check now !

     <div class="container">
    <div class="center">
      <button class="btn">
        <svg width="180px" height="60px" viewBox="0 0 180 60" class="border">
          <polyline points="179,1 179,59 1,59 1,1 179,1" class="bg-line" />
          <polyline points="179,1 179,59 1,59 1,1 179,1" class="hl-line" />
        </svg>
        <span>HOVER ME</span>
      </button>
    </div>
  </div>
  @import url('https://fonts.googleapis.com/css?family=Lato:100&display=swap');

body, html {
  width: 100%;
  height: 100%;
  margin: 0;
  padding: 0;
  background: #5CA4EA;
  overflow: hidden;
  font-family: 'Lato', sans-serif;
}

.container {
  width: 400px;
  height: 400px;
  position: absolute;
  left: 50%;
  top: 50%;
  transform: translate(-50%, -50%);
  display: flex;
  justify-content: center;
  align-items: center;
}

.center {
  width: 180px;
  height: 60px;
  position: absolute;
}

.btn {
  width: 180px;
  height: 60px;
  cursor: pointer;
  background: transparent;
  border: 1px solid #91C9FF;
  outline: none;
  transition: 1s ease-in-out;
}

svg {
  position: absolute;
  left: 0;
  top: 0;
  fill: none;
  stroke: #fff;
  stroke-dasharray: 150 480;
  stroke-dashoffset: 150;
  transition: 1s ease-in-out;
}

.btn:hover {
  transition: 1s ease-in-out;
  background: #4F95DA;
}

.btn:hover svg {
  stroke-dashoffset: -480;
}

.btn span {
  color: white;
  font-size: 18px;
  font-weight: 100;
}

    Kind Regards,
    8theme team

    #363830 Copied
    Avatar: M Arsal
    M Arsal
    Participant
    August 8, 2023 at 06:49

    thank you for your kind support. issue is resolved.

    #363919 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 8, 2023 at 07:06

    Hello, @M Arsal,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    #363921 Copied

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