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In my woocommerce website the images are not showing in details

This topic has 6 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Isotto

Participant

September 12, 2023 at 11:00

Hello,

When i adding to some products on my website i faced with a problem which one is so weird. The issue is product image is showing in thumbnails of product however the same image is not available on details. For being more obvious i am adding to URL

https://hizliresim.com/rruue5u

https://hizliresim.com/6f08q49

In circled are image are not showing. When i contact with my hosting provider they told me we are okey you should contact with your theme provider.

#367294 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

5 Answers

Isotto

Participant

September 12, 2023 at 11:20

And i also want to add some notification. When I changed to my theme with twenty-twenty four which one is default wordpress theme the product image is showing the issue is exactly your theme in my opinion.

https://hizliresim.com/4bfw7gb

#367295 Copied

Tony Rodriguez

Support staff

September 12, 2023 at 13:38

Hello, @Isotto,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL on which the issue appear:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#367310 Copied

Isotto

Participant

September 12, 2023 at 14:35

I am giving the screenshots again which plugins deactivated https://hizliresim.com/q9pf01n
And i must to say that you know xstore is ensuring two theme XStore and XStore child. When i activate XStore(before i use child ver.) everything is okey that means the problem are not occured by any 3rd party plugin

So the problem is still contiune

Please contact administrator
for this information.

#367313 Copied

Isotto

Participant

September 12, 2023 at 19:20

Can someone be interested? When I checked the logs, there was login.

#367327 Copied

Rose Tyler

Support staff

September 13, 2023 at 05:36

Hello, @Isotto,

Your site is under maintenance mode, so we should log in to see the problem.

The problem was caused by your custom CSS code:
.swiper-container
{
display : none;
}
.swiper-entry
{
display : none;
}
in Theme Options > Ek CSS.

Best Regards,
8Theme’s Team.

#367348 Copied
Tagged: fix woocommerce image error, improve woocommerce image visibility, website image display problem, woocommerce details view, woocommerce image issue, woocommerce wordpress templates, wordpress woocommerce troubleshooting
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