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In-page slider broken - by Anthony - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 8 years ago ago by 8theme

Anthony

Participant

January 30, 2017 at 03:16

Hi,

The sliders on my single product page have stopped working. All product images and thumbnails are now visible at full size.

They were working fine since I installed XStore 4 months ago.

I have recently updated the XStore theme to the newest version.

‘Enable slider for gallery thumbnails’ is still selected in E-Commerce>Single Product Page.

Slideshow Revolution 5.2.6 is currently installed. I am prevented from updating to version 5.3.1.5.

How do we fix this?

Thanks,
Anthony

#153384 Copied Theme version: 3.6 WooCommerce version: 2.6.13

9 Answers

8theme

Support staff

January 30, 2017 at 08:50

Hello,

Thank you for contacting us.

We can’t see your website because of maintenance mode enabled. Please, provide your admin access.

Regards

#153410 Copied

Anthony

Participant

January 30, 2017 at 09:03

See below

Please, contact administrator
for this information.

#153412 Copied

8theme

Support staff

January 30, 2017 at 09:45

It seems to be a problem in caching plugin configuration. Try to deactivate it or check its configs.

#153416 Copied

Anthony

Participant

January 30, 2017 at 09:52

I HAD literally just uploaded the W3 Total Cache plugin. The slider was broken before I added this plugin. I have deactivated this plugin and this problem is persisting. What should I do?

(Also, when content is loading on my website I now see an ∞ symbol. Is there a way to change this graphic?)

#153417 Copied

8theme

Support staff

January 30, 2017 at 09:58

We see that something is still breaks your JS files https://gyazo.com/27d85009d44360866edfe2ffb954bbb9
Please, check it.

#153420 Copied

Anthony

Participant

January 30, 2017 at 11:18

Thanks. I’ll have a look and get back to you.

#153424 Copied

Anthony

Participant

January 30, 2017 at 11:22

So which part of that code snippet is causing the problem? And where has it come from?

#153426 Copied

Anthony

Participant

January 30, 2017 at 11:33

Hi,

Have located the problem. It was some code in my child theme. Problem is fixed, thank you.

#153428 Copied

8theme

Support staff

January 30, 2017 at 13:34

Great, you are welcome.

#153454 Copied
Tagged: best selling themes, broken slider, fix slider, in-page slider, woocommerce
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