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In Single page main product slider banner image overlapping

This topic has 6 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Tony Rodriguez

Street La Mode

Participant

November 25, 2023 at 09:00

Problem: In Single page main product slider banner image overlapping
Note: Need to fix it priority base. This is really very bad. Please fix it by today
Thanks

Video: https://www.awesomescreenshot.com/video/22750354?key=025230e045910e6daa5671aab34b3dac

#374717 Copied Theme version: 1.0 WooCommerce version: 8.2.1

5 Answers

Tony Rodriguez

Support staff

November 25, 2023 at 09:28

Hello, @Street La Mode,

I hope this message finds you well.

Upon reviewing your website, we have observed that it is currently operating on an outdated version of both WordPress and the Xstore Theme. To ensure optimal performance and security, it is imperative to upgrade to the latest versions. We kindly request that you proceed with updating WordPress first, followed by the Xstore Theme, and finally the Core plugin.

How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Additionally, we have conducted an assessment of the single product page functionality in Customizer mode and found it to be performing satisfactorily. This observation leads us to conclude that the difficulties you are encountering are likely due to caching issues. Since changes are effective in Customizer but not on the live site, it is probable that the cache is the root cause. We have also noted that a Content Delivery Network (CDN) service provided by Hostinger has been enabled on your site. We recommend that you clear the CDN cache entirely and temporarily disable the CDN service while your site is still under development. After completing these steps, please clear your browser cache before re-evaluating the issue.

Should you require any further assistance or have any questions regarding the update process, please do not hesitate to reach out.

Thank you for your prompt attention to these matters.

Warm regards,
The 8Theme Team

#374719 Copied

Street La Mode

Participant

November 25, 2023 at 09:43

Problem: Facing issue to update xstore core plugin
Screenshot: https://tinyurl.com/yq84usgh

#374721 Copied

Tony Rodriguez

Support staff

November 25, 2023 at 09:51

Hello, @Street La Mode,

To facilitate a resolution, we kindly ask that you carefully review and adhere to the guidelines provided in our theme documentation. The relevant instructions can be found at the following links:

– Troubleshooting PCLZIP_ERR_BAD_FORMAT (-10) during theme core plugin update:

https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

– Theme Update Guide:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please be advised that you should initially upgrade the XStore Core plugin to the most recent version before proceeding to update the XStore Theme on your website.

Should the problem continue to occur, we kindly request that you provide us with your WordPress Admin URL and login credentials. Please submit this information in the private content section of this discussion thread, enabling us to investigate the matter further and assist you accordingly.

Warm regards,
The 8Theme Team

#374723 Copied

Street La Mode

Participant

November 25, 2023 at 09:58

Please check details and fix it

Thanks

Please contact administrator
for this information.

#374724 Copied

Tony Rodriguez

Support staff

November 25, 2023 at 14:02

Hello, @Street La Mode,

We are delighted to announce that we have successfully updated the Theme and Core plugin on your website. We kindly ask that you revisit your site after clearing your browser’s cache to experience the enhancements.

Warm regards,
The 8Theme Team

#374740 Copied
Tagged: banner image overlapping, main product slider, product slider banner image, single page overlapping, woocommerce overlapping issue, wordpress overlapping solution, wordpress woocommerce themes
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