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In the backend wrong prices are displayed, in mobile devices everything appears correctly.

This topic has 2 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Juergen

Participant

June 15, 2023 at 09:07

I have the following problem:

When I log into my wordpress site on Firefox or Chrome and then go to the store, all the prices appear correctly.

https://www.dropbox.com/s/32n2wocvh5lfxzb/2023-06-15_10-02-51.jpg?dl=0

For example: AirPods Pro 499€.
If I then add these Airpods to my cart and go back to the store, I see a price of 540€.

https://www.dropbox.com/s/kaksukflorydbo3/2023-06-15_10-02-20.jpg?dl=0

Even if I clear the cache several times with WP Rocket, nothing changes.

If I open the store page via my iPhone or tablet, all prices are displayed correctly (i.e. AirPod Pro for 499€).

Do you have any idea what could be the reason for this?

#359448 Copied Theme version: 9.17 WooCommerce version: 7.80

1 Answer

Rose Tyler

Support staff

June 15, 2023 at 09:33

Hello, Juergen,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If you find a plugin that causes the problem, let us know its name.

2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
Let us know the results.

Kind Regards,
8theme team

#359450 Copied
Tagged: backend, correctly, mobile, prices, template, woocommerce, wordpress
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