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In the drop-down cart you do not see the return to store button when the cart is empty.

This topic has 6 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

LVRB

Participant

November 26, 2024 at 17:48

In the drop-down cart you do not see the return to store button when the cart is empty. It is not seen in the web version or the mobile version.

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#425356 Copied Theme version: 9.4.5

5 Answers

Tony Rodriguez

Support staff

November 28, 2024 at 05:27

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We kindly request you to provide your website’s WordPress admin access in the private content area. This will allow us to thoroughly review the issue and assist you more effectively.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425582 Copied

LVRB

Participant

November 28, 2024 at 15:47

I attach the access data in the private area.

Could you also take advantage of checking other problems that the website has, please:

1 – In the drop-down cart you do not see the return to store button when the cart is empty.

2 – AJAX error.

3 – Buy now button does not redirect to checkout.

Thanks!

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#425720 Copied

Tony Rodriguez

Support staff

November 29, 2024 at 05:32

Hello, @LVRB Love’s Rebel,

1. Your issue has been resolved. Kindly clear your browser cache and check your website again.

2. We have reviewed your website on a personal mobile device and did not encounter any AJAX errors. It appears to be functioning correctly. Please ensure all caches are cleared and verify again.

3. Could you please provide the URL of the page where the “Buy Now” button is not redirecting to the checkout? This will allow us to investigate further and assist you effectively.

Best regards,
The 8Theme Team.

#425791 Copied

LVRB

Participant

November 29, 2024 at 14:38

Hello!

It is the buy now button found within any individual product.

I attach a screenshot of the button.

The AJAX error problem occurs sometimes, it is something that fails and then works.

Thanks!

Files is visible for topic creator and
support staff only.

#425895 Copied

Tony Rodriguez

Support staff

November 30, 2024 at 05:54

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to address the issue you mentioned regarding the “Buy Now” button and the occasional AJAX error. Upon investigation, it appears that the issue may be caused by a third-party plugin.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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