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In the mobile menu, when you click on a category, it does not open it

This topic has 5 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

Flance

Participant

September 14, 2024 at 11:16

In the mobile menu, when you click on a category, it does not open it. I click on the menu and see the categories, when I click once, the subcategories open, when I click again, the categories close, https://www.veed.io/view/e0dcb13e-95f9-46da-a158-b7813b3fead9?panel=share how can I make it so that all categories open from my mobile and not just subcategories, the video shows how it is for me, and how it is for you in another demo, I want to do the same https://www.veed.io/view/5ab84809-25c2-4186-b0ef-f6474532bc18?panel=share

#414368 Copied Theme version: 9.4.1

4 Answers

Rose Tyler

Support staff

September 15, 2024 at 08:28

Hello, Flance,

Thank you for reaching out to us with your query. We understand that you are experiencing issues with the mobile menu on your website, specifically with the behavior of the category and subcategory links. We appreciate you providing the video links to illustrate the issue clearly.

For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action

Best Regards,
8Theme’s Team

#414401 Copied

Flance

Participant

September 15, 2024 at 12:52

This does not work for me, it only works if I disable elementor. But the site header was created using elementor

#414430 Copied

Rose Tyler

Support staff

September 15, 2024 at 13:59

Hello, Flance,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#414433 Copied

Andrew Mitchell

Support staff

September 28, 2024 at 16:11

Dear Flance,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#416226 Copied
Tagged: category not opening, mobile menu issue, woocommerce mobile navigation, woocommerce theme help, wordpress category problem, wordpress woocommerce themes
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In the mobile menu, when you click on a category, it does not open it

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