In the product grid, my variable products are now shown while only simple products are shown

Hello, WebDev,

Thank you for reaching out to us with your query regarding the display of variable products in the product grid.

To ensure that both variable and simple products appear in your product grid, we would like to take a closer look at your current settings. It’s possible that there may be a filter or setting within the grid configuration that is causing only simple products to be displayed.

Could you please provide us with the URL of the page with products and temporary access to your website’s admin area? This will allow us to investigate the matter more thoroughly and make the necessary adjustments.

Alternatively, if you prefer to make the changes yourself, you may want to check the following:
1. Ensure that the variable products you wish to display have been published and are not set to ‘hidden’ in the catalog.
2. Verify that the “Variations As Simple Products (Beta)” option is disabled (navigate to the Theme Options, proceed to WooCommerce, then Shop, and finally to Products Design).
3. Check if there are any additional filters applied to the product grid or additional plugins that might exclude variable products.

Please let us know how you would like to proceed, and do not hesitate to provide any additional information that you think might be helpful in resolving this issue.

We look forward to your response and are committed to helping you showcase all of your products seamlessly.

Best Regards,
8Theme’s Team

Hello, WebDev,

We are currently experiencing difficulties with logging in, as illustrated in the screenshot provided here: https://prnt.sc/zghnEYButVzM. It appears there may be an issue with the credentials we are using.

Could you please verify the login details on your end and furnish us with the accurate information at your earliest convenience?

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, WebDev,

Here what we get – https://prnt.sc/U6xqoPmKm86g
Could you kindly attempt to log in using the provided data to ensure that everything is functioning correctly?

Best Regards,
8Theme’s Team

Hello, WebDev,

We appreciate your prompt response.

As we can see your variable products are hidden here https://prnt.sc/U_kDmGBfjbLl We’ve edited your “VT Pro Cica Daily Soothing Mask” product – https://prnt.sc/5mFz2oK7i1L7 , so now it is visible of the Home page now – https://prnt.sc/cgNItIOx5O1f

Best Regards,
8Theme’s Team

Hello, WebDev,

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://www.8theme.com/contact-us/
https://prnt.sc/HMCEfKd9tQL- , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Best regards,
The 8Theme Team

Dear WebDev,

We hope this message finds you well.

We are writing to inform you that our development team has successfully implemented the custom code on your website. However, we have encountered a 503 error on the home page, as evidenced by the following screenshot: https://prnt.sc/oqzN8xWpQ0Wl. It is worth noting that the custom code is functioning correctly on our local testing environments.

To address the 503 error, we kindly request that you reach out to your hosting provider and ask them to review the server logs. Specifically, they should check for issues related to:

– Memory Limit
– Execution Time
– RAM & SSD Memory Capacity

Your prompt attention to this matter would be greatly appreciated. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Thank you for your cooperation.

Best regards,
The 8Theme Team