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Incl. GST text displayed after the price in shop page not displayed in cart and checkout page

This topic has 9 replies, 4 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

vjm

Participant

July 30, 2024 at 11:29

check the attached image

Files is visible for topic creator and
support staff only.

#407813 Copied Theme version: 9.3.16

8 Answers

Rose Tyler

Support staff

July 30, 2024 at 13:03

Hello,

Thank you for reaching out to us.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Best Regards,
8Theme’s Team

#407839 Copied

vjm

Participant

August 1, 2024 at 07:39

now design moved to new domain

check ftp

Please contact administrator
for this information.

#408226 Copied

Rose Tyler

Support staff

August 1, 2024 at 07:49

Hello,

We appreciate your prompt response.

What wp-admin access can we use for this new domain? Please provide a username and password.

Best Regards,
8Theme’s Team

#408230 Copied

vjm

Participant

August 1, 2024 at 10:19

check

Please contact administrator
for this information.

#408255 Copied

Jack Richardson

Support staff

August 1, 2024 at 15:38

Dear @vjm,

We hope this message finds you well.

As part of our testing process, we have implemented the default shortcode for displaying the Cart page, as outlined in the official WooCommerce documentation, which can be found here: https://woocommerce.com/document/woocommerce-shortcodes/#woocommerce-shortcodes. Unfortunately, we have observed that the same issue persists with the default shorcode too.

This outcome suggests that the problem may not be associated with our theme or plugin. We recommend contacting the support team of the plugin that manages the display of these prefixes for further assistance.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

#408347 Copied

vjm

Participant

August 2, 2024 at 07:23

which plugin support team i need to contact

#408416 Copied

Jack Richardson

Support staff

August 2, 2024 at 08:51

Dear @vjm,

I hope this message finds you well.

We have investigated the issue regarding the display of prefixes within the WooCommerce plugin. After conducting a test using the default Storefront theme and with no third-party plugins active, we have confirmed that the issue persists with default configuration and is independed on our XStore theme. You can view the results of our test here: https://gyazo.com/ae397aaad2b54ba930f2b4dae611f79c.

Given that the prefixes are coded directly into the WooCommerce plugin, we recommend reaching out to the WooCommerce support team for further assistance. They are best equipped to guide you on matters related to their plugin’s functionality. You can contact them via the support forum on WordPress at the following link: https://wordpress.org/support/plugin/woocommerce/.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme’s Team

#408439 Copied

Andrew Mitchell

Support staff

August 3, 2024 at 11:31

Dear vjm,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#408637 Copied
Tagged: gst display issue, gst inclusion error, shop page gst, woocommerce pricing problem, woocommerce themes, wordpress cart page, wordpress checkout page
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Incl. GST text displayed after the price in shop page not displayed in cart and checkout page

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