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Incomplete Demo Import when installing via admin panel

This topic has 8 replies, 2 voices, and was last updated 36 minutes ago ago by Tony Rodriguez

RMTT

Participant

December 9, 2024 at 04:47

Hello,

I have done the content reset and demo importation.

The site reports that all items have been imported however when viewing the website, the header is missing as well as menu and some other items.

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7 Answers

Tony Rodriguez

Support staff

December 9, 2024 at 07:39

Hello, @RMTT,

Thank you so much for purchasing our theme and contacting our support center.

1. Kindly ensure that your website is running the latest versions of the XStore theme (9.4.5) and the XStore Core plugin (5.4.5). You can refer to the following links for update history and detailed instructions on updating:

-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2. Additionally, please deactivate either the Elementor Pro plugin or the Pro Elements plugin, as using both simultaneously may cause conflicts.

If the issue persists, we kindly request that you provide us with temporary access to your website’s WordPress admin panel via the private content area. This will allow us to investigate the matter further and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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RMTT

Participant

December 9, 2024 at 15:34

I’ve tried to disable the Elementor plugin however this breaks the website. Sent credentials.

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Tony Rodriguez

Support staff

December 10, 2024 at 05:26

Hello, @RMTT,

Thank you for your response.

We are currently unable to access your website. Could you kindly whitelist our IP address or country to allow us to review your settings more thoroughly and provide the necessary assistance? Additionally, please refer to the private content area for further details.

To help us better understand the issue, we kindly request that you provide screenshots of the problem.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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RMTT

Participant

December 10, 2024 at 16:23

Hello, sorry about that.

The ip address has been whitelisted.

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Tony Rodriguez

Support staff

December 11, 2024 at 05:41

Hello, @RMTT,

Thank you for your response.

To address the issue, we kindly request you to navigate to **XStore Builders > Header Builder via Elementor**. From there, please edit the header template condition and set it to **Entire Site** for one template, then update it accordingly.

Additionally, please ensure that all other header template conditions, except for the **Entire Site** condition, are removed.

For further guidance, we encourage you to refer to our theme documentation available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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RMTT

Participant

December 11, 2024 at 15:43

Thanks but i need to have the full demo imported before i customize.
Is there a way to get it to work? it’s not only the header but also some other sections on the page not showing up after import.

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Tony Rodriguez

Support staff

December 12, 2024 at 06:43

Hello, @RMTT,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache.

We have enabled the Header Builder under **XStore > Theme Options**, and the header is now displaying correctly on your site.

You can further customize the header according to your requirements by navigating to **XStore > Theme Options > Header Builder** and publishing your changes.

For your reference, we have provided images in the private content area.

If you encounter any issues with other sections of the page not displaying correctly after the import, please share screenshots with the specific areas marked. This will help us investigate and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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