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Inconsistent Display Between PC and Mobile Views

This topic has 3 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

ahmed

Participant

June 28, 2024 at 20:06

Hello XStore Support Team,

I hope this message finds you well. I am encountering an issue with my XStore WordPress theme, specifically with the display of my online store on mobile devices compared to the PC view.

Problem Description:

The layout and design appear as expected on the PC.
On mobile devices, the display is inconsistent, and certain elements do not render properly.
Steps to Reproduce:

Open my online store on a PC – everything appears fine.
Open the same store on a mobile device – layout and design issues become apparent.
Screenshots:

PC View: ( the first image)
Mobile View: ( the second image)
I would greatly appreciate any guidance or troubleshooting steps to resolve this issue and ensure a consistent user experience across all devices.

Thank you in advance for your support.

Best regards,
Ahmed

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#402279 Copied Theme version: 9.3.14

2 Answers

Tony Rodriguez

Support staff

June 29, 2024 at 05:39

Hello, @ahmed,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps.

Best Regards,
The 8Theme Team

#402300 Copied

Andrew Mitchell

Support staff

June 29, 2024 at 17:41

Dear ahmed,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#402390 Copied
Tagged: fix display inconsistency, inconsistent display solutions, pc and mobile views, responsive woocommerce themes, woocommerce mobile optimization, wordpress woocommerce themes
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Inconsistent Display Between PC and Mobile Views

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