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Incorrect behavior on cart - by francescoes@gmail.com

This topic has 17 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

francescoes@gmail.com

Participant

January 2, 2018 at 17:04

hi to all

we have wrong behavior on cart of our website .
you can see this video :
https://youtu.be/S3vz8wPKWaE

you can try by yourself on website :

http://www.ideedaprodurre.com

Please, contact administrator
for this information.

#180991 Copied Theme version: 3.7 WooCommerce version: 3.2.3

16 Answers

Rose Tyler

Support staff

January 3, 2018 at 09:37

Hello,

Thanks for the topic and video.
Please check if you have this problem:
1) – with parent theme activated on your site;
2) – with default WC theme – Storefront;
3) – try to disable 3-rd party plugins and then check the issue.
Let me know results.

Regards

#181049 Copied

francescoes@gmail.com

Participant

January 3, 2018 at 10:51

Hi Rose

i try all three suggested things
1) – with parent theme activated on your site;
same result
2) – with default WC theme – Storefront;
everythigs works perfectly
3) – try to disable 3-rd party plugins and then check the issue.
same result

you can try by yourself , storefront is installed

#181062 Copied

Rose Tyler

Support staff

January 3, 2018 at 15:03

Have you solved the problem? http://prntscr.com/hvj9yl http://prntscr.com/hvja2f

Regards

#181091 Copied

francescoes@gmail.com

Participant

January 3, 2018 at 19:04

maybe i don’t understand, have you made something on code ? because the problem still remain the same, have you view the video on youtube for repeat same steps ? i’ll explain
1) go on homepage
2) go on single product detail page
3) add to cart a product
4) return on home page and you can view the cart with total 0 but a product inside the cart.
5) another problem is if you try to add other product on the cart by detail page in the home page there isn’t product added to cart , but i think is the result of the same problem described above.

best regards
Francesco

#181130 Copied

Rose Tyler

Support staff

January 4, 2018 at 11:03

I did nothing in code. It is strange because of when I checked your site earlier it looked like all works fine. I see problems on your site now, but we do not have these issues on our test theme installation. Could you please also provide FTP access in Private Content?

Regards

#181158 Copied

francescoes@gmail.com

Participant

January 4, 2018 at 11:35

here you are ftp info

Please, contact administrator
for this information.

#181165 Copied

Rose Tyler

Support staff

January 4, 2018 at 13:35

Hello,

You made changes in woo.php file of child theme, we have also a bit changed code of this file to make it works fine with current woocommerce version. Please clear cache and check your site now, all should work fine.

Regards

#181176 Copied

francescoes@gmail.com

Participant

January 4, 2018 at 20:04

thank you, the problem on the home page is fixed……but there is another problem on adding another product in the cart
here you are an explanation video :
https://youtu.be/agJrtWA0pXo

the steps are :
1) adding a product in the cart by detail product page
2) return in home page
3) adding another product in cart , the product seems d added to cart but after a bit the cart is only with one product . You can see in attached video on youtube .
best regards
Francesco

#181198 Copied

Rose Tyler

Support staff

January 5, 2018 at 13:51

Please clear browser cache and check now.

Regards

#181226 Copied

francescoes@gmail.com

Participant

January 5, 2018 at 18:20

the problem still remain the same described above in the video :
the steps are :
1) adding a product in the cart by detail product page
2) return in home page
3) adding another product in cart , the product seems to added to cart with right total but after a bit the cart is only with one product with total of one product . You can see in attached video on youtube
4) if you try to add same product another time without change page the product is added to cart with right total

definitely with one product everythigs work well if you try to add another product in the cart the problem appears

best regards

#181252 Copied

francescoes@gmail.com

Participant

January 9, 2018 at 08:39

please can you give me feedback about the problem ?

#181344 Copied

Rose Tyler

Support staff

January 9, 2018 at 09:10

Hello,

Sorry for the delay due to the weekends.
Could you please check cache and check one more time or try to check this problem on another PC.

Regards

#181346 Copied

francescoes@gmail.com

Participant

January 9, 2018 at 11:22

hello

i try on windows machine with firefox before i try i make this operation :
1) cancel all cache data
2) starting anonymous session

you can see the behavior here:
https://youtu.be/M4E9oi3wPX8

if you try to add second product in the cart, for a bit you can see product in the cart but after five second disappear from the cart !

best regards

#181385 Copied

Rose Tyler

Support staff

January 10, 2018 at 11:59

Hello,

The problem was caused by slow loading of pages. We’ve installed a3 Lazy Load and W3 Total Cache plugins.
Looks like the problem solved, please check.

Regards

#181495 Copied

francescoes@gmail.com

Participant

January 23, 2018 at 12:40

ok perfect now seems to work well ! thank you
there is only one problem that i notice now , when i try to add 4 and more different product to the cart , in the top cart i can see only three product , is it normal behavior ? i send you an example image, where you can see the difference between cart in the top right and page cart

#182720 Copied

Rose Tyler

Support staff

January 23, 2018 at 13:07

Hello,

You’re welcome!
Yes, it is normal behavior. There is a limit to show 3 products in cart popup.

Regards

#182721 Copied
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