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Incorrect font (Raleway) display on the website

This topic has 5 replies, 2 voices, and was last updated 1 years ago ago by st7878

  • Avatar: st7878
    st7878
    Participant
    November 21, 2023 at 17:47

    Hi,
    I’ve previously raised this issue, and you made some changes in the code, but I couldn’t find my inquiry in the history. The point is, the Raleway font is enabled in the site settings everywhere. All the old content displays properly, but on a recently added page, the font isn’t rendering correctly. Here’s a page where Raleway displays correctly: https://hottabych.ua/garantiyi/, but on this page, Raleway is not displaying correctly: https://hottabych.ua/poslugy/. How can I make sure Raleway works correctly across the entire site? I’ve tried changing to a different font, saving the settings, and then reverting to Raleway, but it hasn’t helped.

    Please, contact administrator
    for this information.
    #374345 Copied Theme version: 9.2.4 WooCommerce version: 8.3.0
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2023 at 09:41

    Hello, St7878,

    Thank you for reaching out to us again regarding the font rendering issue on your website. We apologize for any inconvenience this may have caused you.

    We understand that the Raleway font is not displaying correctly on the newly added page, despite working well on other parts of your site. To assist you effectively, we will need to investigate this matter further.

    Could you please provide us with temporary access to your website’s admin area? This will enable us to review the settings and the code to identify the root cause of the issue.

    “you made some changes in the code” – please provide URL of this thread.

    Kind Regards,
    8theme team

    #374379 Copied
    Avatar: st7878
    st7878
    Participant
    November 22, 2023 at 09:50

    Hi,
    “lease provide URL of this thread.” – I can’t find this inquiry. Some of them are lost. I requested their restoration (https://www.8theme.com/topic/i-dont-see-my-latest-support-tickets-only-old/#post-345885), but apparently, not all of them have been recovered

    Please contact administrator
    for this information.
    #374381 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2023 at 09:18

    Hello, St7878,

    Thank you for your response.

    Regular font is included https://prnt.sc/-ghj8lZ0rgCb but bold is set here – https://prnt.sc/1wXcDfvKUY7F , so we added the next code in the child theme – https://prnt.sc/qjQ9u0PQU6VI (all the weights of Raleway font).
    Please clear the cache and check the result.

    Kind Regards,
    8theme team

    #374497 Copied
    Avatar: st7878
    st7878
    Participant
    November 23, 2023 at 13:35

    Everything’s fine. Thank you for your help.

    #374530 Copied

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The issue related to '‘Incorrect font (Raleway) display on the website’' has been successfully resolved, and the topic is now closed for further responses

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