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Incorrect/old images are appearing in my products. Images are not on the site

This topic has 2 replies, 1 voice, and was last updated 2 years, 8 months ago ago by Bigjohnnyturbo

Bigjohnnyturbo

Participant

March 4, 2022 at 16:21

Fix: Issue has been resolved. Utilized inspect function on incorrect image to find where(html) it was coming from.

Cause: Jetpack plug-in
Jetpack plug-in cache/speed accelerator.

Solution: Opened up jetpack in wp dashboard. Jetpack>>settings>>performance, scrolled down to performance & speed. Disabled site accelerator, which disabled “Speed up image load times” and “Speed up static file load times”. Clear all website, pc, and phone caches and regenerated all thumbnails. Images are now loading correctly.

Issue: The issue I’ve been having is incorrect/old images are appearing in my products. So, I’ll get a few correct images, and a few from different products.

What I need to happen: I need only the correct images to display for my products.

What I’ve done so far:
I have installed multiple plug ins- thumbnail regeneration, w3 total cache, media cleaner (pro), disc cleaner, smush, and a few others I’ve removed. Obviously, I’ve ran all of these multiple times.
I also went as far as doing a WordPress reset. And rebuild my website from the ground up.
I’ve also disconnected Facebook and Google for woocommerce, so no images can be pulled. I’ve also disconnected and reconnected my dropshiping plug-ins that post my products(printful & printify). I also completely deleted all my products and re-uploaded a few test products with different names. I’ve also gone into the server side php and deleted all the files in the upload directory. Obviously, my backside media library does not contain these images. The new images that are uploaded are correct. So I know the website is receiving the correct images. I’ve also inspected and check all variation images, they’re correct as well.
I’ve also continuously cleared my browser caches, cookies, and history, to make sure it’s not my phone or pc. I’ve also looked at the site on 3 separate phones. On wifi and off wifi.
I’ve also manually added a products in with specific renamed images. It will still show a few wrong images.

So, I’m not sure if the old images are coming from my theme files or the server.

What I’m using: ionos hosting, WordPress, 8theme xstore, dark child demo theme.

Thank you for your help in advance.
Ps: I’m not the greatest at coding, also recently I’ve incorporated a few lines of code to increase max execution time(was successful) and max input vars(doesn’t seem to be adjusting. Still at 1000 vars).

#318947 Copied Theme version: 4.1.1 WooCommerce version: 6.2.1

1 Answer

Bigjohnnyturbo

Participant

March 4, 2022 at 18:58

Issue has been resolved. Utilized inspect function on incorrect image to find where(html) it was coming from.

Cause: Jetpack plug-in
Jetpack plug-in cache/speed accelerator.

Solution: Opened up jetpack in wp dashboard. Jetpack>>settings>>performance, scrolled down to performance & speed. Disabled site accelerator, which disabled “Speed up image load times” and “Speed up static file load times”. Clear all website, pc, and phone caches and regenerated all thumbnails. Images are now loading correctly.

#318955 Copied
Tagged: correct images, old images, product images, seo friendly, templates, woocommerce, wordpress
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Incorrect/old images are appearing in my products. Images are not on the site

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