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Incrementing or decrementing the quantity of any product you want to buy on our site does not work

This topic has 4 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Tony Rodriguez

arshsb77

Participant

October 6, 2022 at 00:37

https://fungushead.com/product/penis-envy-spore-syringe/

This is an example of one of our product pages. Where you see the “+” or “-” next to the quantity you want to buy, it does not actually change the quantity. I would make sure to try this on an incognito page.

Please, contact administrator
for this information.

#335878 Copied Theme version: 4.3.4 WooCommerce version: 6.9.4

3 Answers

Tony Rodriguez

Support staff

October 6, 2022 at 05:26

Hello, @arshsb77,

I have checked your site and find that the issue appears on your site with Non Logged in user, when logged in the quantity is working fine: https://postimg.cc/cvct59SN

And most of the time, this occurs just because of the cache and I can also see you have a very strong cache on your site from your server and also from the plugins as well.

So I suggest you to please first remove the site cache from the cache plugins and then deactivate them for a while and then flush the server cache and deactivate all sorts of server cache till you are in the development process and finally check back to your site after removing the browser cache, Hope this will solve your issue.

And if not then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#335887 Copied

arshsb77

Participant

October 7, 2022 at 00:17

Here is my FTP info for Hostinger

Please contact administrator
for this information.

#335956 Copied

Tony Rodriguez

Support staff

October 7, 2022 at 07:19

Hello, @arshsb77,

Your issue is resolved now kindly check back to your site after clearing the browser cache. Check the resulting video here: https://streamable.com/7og59v

I just disable this option from the WP Rocket plugin settings: https://postimg.cc/gwSfZWD7 and your issue were resolved.

Regards 8Themes Team.

#335972 Copied
Tagged: decrement, increment, product quantity, shopping cart, woocommerce, wordpress
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Incrementing or decrementing the quantity of any product you want to buy on our site does not work

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