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Infinite menu loading during customizing

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

Trektor

Participant

October 16, 2024 at 16:51

Hello,

When I go to customizer page on site and click “Theme Options” and after click, for example “Breadcrumbs” there is an infinity loading on the left-sided tools (rotating circle appears only).

What could be the problem?

Have a nice day!

Please, contact administrator
for this information.

#419002 Copied Theme version: 9.4.2

3 Answers

Tony Rodriguez

Support staff

October 17, 2024 at 06:27

Hello, @Trektor,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#419057 Copied

Trektor

Participant

October 17, 2024 at 09:43

Hello Tony!

I think I have found the cause of the error.
The website is newly installed. I have set zlib.output_compression to off in the php.ini file, so the menu items are now loading.

Have a nice day!

#419111 Copied

Tony Rodriguez

Support staff

October 17, 2024 at 09:50

Hello, @Trektor,

We are pleased to hear that your issue has been successfully resolved.

Thank you for your patience. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#419115 Copied
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