This topic has 21 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell
hi please check the infinite scroll is not working i tried everything still it didnt work now i am tired . pls fix it asap……….
Hello, @ubansal,
Thank you for contacting us and for using XStore.
1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.
2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
Best regards,
8Theme’s Team
dear team
i tried disabling all plugin then enabling aswell it didnt work. it stopped working after new update pls fix it asap. i am running out of time
dear team,
i hope u understand the urgency🙏and have it fixed asap
Hello, @ubansal,
Thank you for your response.
Please provide FTP access in the private content area, so we can check and help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
please check and fix asap
i am still waiting sir/ma’am i hope u understand the urgency
Hello, ubansal,
We are currently experiencing issues with accessing your website, both the admin panel and FTP. Please find the details in the attached files.
Best regards,
8Theme Team
Please recheck now
Hello, ubansal,
Could you kindly specify which version of the theme you were using prior to the update?
Best regards,
8Theme Team
pls check private
Hello, ubansal,
We are pleased to inform you that patch #9446422 has been released.
FIXED: Theme default archive builder (Customizer -> Shop -> Shop Page Layout -> Pagination type). This patch addresses the reported issue.
Kindly install the update at your earliest convenience and don’t forget to clear your cache after installation.
Thank you for your attention to this matter.
Best regards,
8Theme Team
its applied already but no changes even cleared cache . pls check,its too frustrating
can u pls reply team its been more than 3 days since i submitted the problem
Hello, ubansal,
We hope this message finds you well. We have made some corrections, and kindly ask you to review the changes.
Thank you for your attention to this matter.
Best regards,
8Theme Team
its working in desktop but still not working in mobile…..
pls reply soon to this matter🙏
i checked it after clearing cache and still its not working .
Could you kindly check if there is any cache related to the mobile device? Everything is functioning perfectly on the desktop version. Additionally, we are currently unable to connect to your server via FTP.
Thank you for your attention to this matter.
Best regards,
8Theme Team
i checked it i even opened it in a new browser still its not working i even attached a screenshot pls fix this issue. also if its possible do attach a screenshot showing the results next time from ur end in mobile device…….
ftp is working fine ..i again attached the password in private content
pls do soon
its workinng now
Dear ubansal,
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Click here to spread the love: https://themeforest.net/downloads
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
The issue related to '‘infinite scroll not working after new update’' has been successfully resolved, and the topic is now closed for further responses