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Info Banner widget – Home page - by cavinter

This topic has 14 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

cavinter

Participant

November 16, 2017 at 23:20

There’s an empty space at the bottom of the Home page where I’m trying to insert an Info Banner widget. In the space reserved for content (now empty), I click the “+” and select Info Banner. But the widget doesn’t insert itself into the content area. Instead, it appears just above it! How do I get it positioned properly to fill in that extra space? Goal: I need to add two buttons that are centered in order to feature two food-related services. But I can’t get past this issue! Thank you for any help, Nancy

Please, contact administrator
for this information.

#177844 Copied Theme version: 3.1 WooCommerce version: 3.2.3

13 Answers

Rose Tyler

Support staff

November 17, 2017 at 08:44

Hello,

Could you please provide some screenshots of this problem to help me understand more?

Regards

#177852 Copied

cavinter

Participant

November 17, 2017 at 16:29

Hi Rose,

Yes, I can do that for you. But I don’t see where to upload a screenshot via this reply. Please let me know soonest because I’m on a schedule to get the Home page working ASAP. Thanks, Nancy

#177934 Copied

Rose Tyler

Support staff

November 17, 2017 at 16:36

You may use such screenshot maker as Lightshot and provide screenshot link.

Regards

#177935 Copied

cavinter

Participant

November 17, 2017 at 17:53

Here’s a bit.ly link to a page with that screen shot.

http://bit.ly/2zL9EAv

You can clearly see the empty space and “+” sign, which isn’t working. The Info Banner above it needs to be placed inside the empty space. Can you fix?

#177944 Copied

cavinter

Participant

November 17, 2017 at 17:58

You can try this link via Lightshot, too.

https://prnt.sc/hbria8

#177945 Copied

Rose Tyler

Support staff

November 17, 2017 at 20:59

Please click on + and add row element and you will be able add needed elements inside the row, like http://prntscr.com/hbtw2a
Here you may find more information – https://wpbakery.atlassian.net/wiki/spaces/VC/pages/4030510/WPBakery+Page+Builder+How+To+s

Also, you need to update theme to 3.3 version https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Regards

#177949 Copied

cavinter

Participant

November 20, 2017 at 15:42

I followed your instructions for adding a row, but it’s not working for that empty block.

And I checked the link you gave me for more information, but don’t know which article to look at.

HELP!

#178089 Copied

Rose Tyler

Support staff

November 20, 2017 at 15:56

Sorry, but I can’t see the problem. Please describe it in more detail. I’ve added a row with buttons on your Home page http://prntscr.com/hcw4a4. Please check.

Regards

#178094 Copied

cavinter

Participant

November 20, 2017 at 17:49

Rose, I’ve updated the Royal theme, WooCommerce, and purchased a license for Ultimate Addons. Following are the issues I’m still having:
1. In Plug-ins, Page Builder won’t update. I get an error message “Invalid URL.” I assume that Page Builder was “built into” the Royal theme. If not, how to I perform updates?
2. In Ultimate Addons, Info Banner widget, we can’t add a background color or change fonts.
3. I’m still not able to add a row to that empty space at the bottom of the page. Is it meant to be used to simply add space at the end of the page?

#178115 Copied Theme version: latest WooCommerce version: latest

cavinter

Participant

November 20, 2017 at 22:19

Hi Rose,

I figured it out. In the text below the main photo—the summary—there was some hidden text in white that caused the extra space between that and the Info Banner.

Now the only issue left is updating the PageBuilder plug-in. As I wrote earlier, when you click the update link you get an error message: “A valid URL was not provided.” How am I supposed to proceed? (I thought PageBuilder was built into the Royal theme.)

#178128 Copied

cavinter

Participant

November 20, 2017 at 23:28

Hi Rose,

Just one more issue (aside from not being able to update Page Builder). In Appearances > Widgets> Footer Links widget, I can’t add more than one link. The first one for Facebook is fine, but the second for LinkedIn won’t save. What are the 2 links that are causing the error message? LightShot link: https://prnt.sc/hd2ril

#178132 Copied

cavinter

Participant

November 21, 2017 at 00:55

Hi Rose,

I did manage to figure out the Footer Links issue. The only thing that remains is updating Page Builder. How do I do that?

#178136 Copied

Rose Tyler

Support staff

November 21, 2017 at 08:35

Hello,

The latest version of Page Builder plugin you may find here – https://www.8theme.com/download-plugins/ To update the plugin connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/.
All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest. https://www.8theme.com/faq/ (INCLUDED PLUGINS).

Regards

#178151 Copied
Tagged: info banner, themes, widget, woocommerce, wordpress
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