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Instagram API Not Working – Followed All Steps

This topic has 7 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

fnhc

Participant

January 1, 2024 at 19:52

Followed all steps onhttps://www.8theme.com/documentation/docs/instagram-api-token/ and have added the API – according to FB everything is working as its supposed to however on the website it keeps showing as “Error: Instagram “hashtag search” did not return a 200.”

Can you please help?

Thank you

#378224 Copied Theme version: 9.2.5

6 Answers

Tony Rodriguez

Support staff

January 2, 2024 at 06:23

Hello, @fnhc,

We hope this message finds you well. We would like to provide you with the following instructions to ensure your system is up-to-date and functioning optimally:

1) Please proceed to update the theme and the XStore Core plugin by following the guidelines provided in these articles:
– Theme Update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins Update: https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After completing the updates, navigate to Theme Options and click on “Publish.” Subsequently, clear all cache on your site and verify the performance.

2) We recommend disabling all third-party plugins that are not included with the theme. You can find a list of the bundled plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After disabling, please check the functionality of your site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#378239 Copied

fnhc

Participant

January 3, 2024 at 23:08

Hi there,

I have updated all plugins, themes, disabled plugins one by one to see if they are clashing but unfortunately it still doesn’t work. Any other ideas as to how we can make this work please?

Thank you

#378479 Copied

Rose Tyler

Support staff

January 4, 2024 at 09:43

Hello, @fnhc,

We appreciate your prompt response.

We would like to draw your attention to a discussion that may be of interest to you, particularly if you are looking to utilize hashtags with your connected Instagram account. For detailed guidance, please visit the following link: https://www.8theme.com/topic/unable-to-connect-instagram-feed/.

It is important to note that in order to use hashtags, the Instagram account in question must be set to a business type.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#378522 Copied

fnhc

Participant

January 4, 2024 at 12:49

Hi there, I am not using hashtags at all, but also the account is business but still not working. Can you please help?

#378545 Copied

fnhc

Participant

January 4, 2024 at 12:54

Sorry – I realised it automatically added “admin” as a hashtag which is weird. I have removed and now working. Thank you!

#378547 Copied

Rose Tyler

Support staff

January 4, 2024 at 13:11

Hello, @fnhc,

You’re welcome!

Best Regards,
The 8Theme Team

#378557 Copied
Tagged: fix instagram api wordpress, instagram api issues, resolve woocommerce instagram api, woocommerce instagram integration, wordpress instagram api solution, wordpress themes api troubleshooting
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Instagram API Not Working – Followed All Steps

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