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Instagram Authorization API Connection Error

This topic has 8 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Apolloneos

  • Avatar: Apolloneos
    Apolloneos
    Participant
    December 5, 2022 at 09:56

    Hello,

    I try to re-generate a token for Instagram feed, because it loses connection every 2-3 months (Is there any permanent solution?). But now the Authorization app has problem.

    I tried “Add account” and “Manually add account”, both give the same errors.

    When I click Business, there is the following error message from Facebook:

    “The application is not active
    This app cannot be accessed at this time and the developer is aware of this issue. You will be able to sign in when the app is reactivated.”

    When I click Personal, I login in Instagram and there is the following error:

    {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}

    Can you check it?

    I have updated theme and core to the latest versions.
    I deleted the old token.
    I have tried it via Chrome and Firefox.

    Thanks

    #340508 Copied Theme version: 8.3.8
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 12:50

    Hello,

    1/ “it loses connection every 2-3 months (Is there any permanent solution?)” – it is how Instagram works, we can’t change it, even on our demos, we should manually re-connect the Instagram account from time to time.

    2/ Please provide temporary wp-admin and FTP access.

    Regards

    #340537 Copied
    Avatar: Apolloneos
    Apolloneos
    Participant
    December 5, 2022 at 13:26

    Here are the credentials:

    Please contact administrator
    for this information.
    #340545 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 15:07

    Hello,

    I’ve passed the problem to our technicians. You will be informed once I get any news from them. Please be patient.

    Regards

    #340566 Copied
    Avatar: Equanox
    Equanox
    Participant
    December 6, 2022 at 22:08

    Same error here! Seems to have something to do with the new Meta Developers update. Awaiting reply!

    #340739 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2022 at 08:57

    Hello,

    At the moment, we are experiencing an issue with our Facebook connection, which is affecting both the Facebook and Instagram feeds.
    We have reached out to Facebook (Meta) and are working on a solution.
    We apologize for the inconvenience and will keep you posted as soon as it is back up!

    Regards

    #340762 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2022 at 12:08

    Hello,

    The problem is solved. Please re-connect your Instagram account now.

    Regards

    #340787 Copied
    Avatar: Apolloneos
    Apolloneos
    Participant
    December 7, 2022 at 13:18

    Hello,

    it is re-connected now.

    Thanks!

    #340796 Copied

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The issue related to '‘Instagram Authorization API Connection Error’' has been successfully resolved, and the topic is now closed for further responses

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