Return to previous page

Instagram – doestn working after connect with Instagram Account

This topic has 6 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

bistypl

Participant

March 25, 2024 at 19:01

Hi, I connected Instagram with XCore. I choosed Instagram Account for block. And I still dont see posts. Only gray bg with logo Instagram in center.

Files is visible for topic creator and
support staff only.

#388582 Copied Theme version: 9.3

5 Answers

Tony Rodriguez

Support staff

March 26, 2024 at 07:25

Hello, @bistypl,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you refresh the relevant tab and revisit your website’s front-end after clearing your browser’s cache to ensure that the recent changes take effect.

Should the problem persist, please furnish us with the URL of the page where the issue is occurring. Additionally, we ask that you securely provide your site’s wp-admin credentials in the designated private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#388610 Copied

bistypl

Participant

March 27, 2024 at 10:49

Still doesnt working – can you check it?

Please contact administrator
for this information.

#388778 Copied

Rose Tyler

Support staff

March 27, 2024 at 13:06

Hello, @bistypl,

We appreciate your prompt response.

Have you followed this article to connect Instagram account https://www.8theme.com/documentation/docs/instagram-api-token/ ?

Have you cleared cache?

Best regards,
The 8Theme Team

#388798 Copied

bistypl

Participant

March 29, 2024 at 10:42

Yes, where I can clear cache?

#389059 Copied

Rose Tyler

Support staff

March 29, 2024 at 11:30

Hello, @bistypl,

It appears that you have resolved the issue, as we have noticed the presence of Instagram on your Home page https://prnt.sc/skdXnecdOnjQ

Best regards,
The 8Theme Team

#389075 Copied
Tagged: fixing instagram wordpress themes, instagram connection problems wordpress, instagram connectivity issues woocommerce, instagram woocommerce wordpress connectivity, instagram woocommerce wordpress themes, woocommerce instagram account troubleshooting, wordpress themes instagram connection
Viewing 6 results - 1 through 6 (of 6 total)