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Instagram Error - by hakanucar - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

hakanucar

Participant

November 27, 2020 at 12:02

Our Instagram account should appear on all product detail pages. It looked normally.

Problem right now: http://prntscr.com/vr5fef

This is happening now and then. Why is that?

Please, contact administrator
for this information.

#261533 Copied Theme version: 7.0.2

10 Answers

Rose Tyler

Support staff

November 27, 2020 at 14:52

Hello,

1) Update the theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Then go to Theme Options > click on Publish. Clear all cache, and check how it works then.
2) Try to disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

Regards

#261573 Copied

Olga Barlow

Support staff

November 27, 2020 at 14:56

Hello,

1) Go to XStore > Authorization APIs > Instagram http://prntscr.com/vr9ca2 remove the token

2) Create token using Business type http://prntscr.com/vr9fhd because your account is not personal, it’s business.

Regards

#261575 Copied

hakanucar

Participant

November 27, 2020 at 16:45

I tried this but it didn’t work. I connect with Facebook, choose the account, get the successful message and when I come back to the site everything is the same; Nothing changed.

I tried to add them manually, generated tokens, when I entered the relevant field, it gave the following error: Instagram did not return a 200.

#261606 Copied

Olga Barlow

Support staff

November 27, 2020 at 19:20

Hello,

Add account http://prntscr.com/vreuq2 using Business type. Don’t remove the token. After that reply back and provide us with FTP access to your site.

Regards

#261627 Copied

hakanucar

Participant

November 28, 2020 at 12:33

I do what you say. After I say add account, I go to Facebook and select the page and everything is confirmed. Facebook displays this message: “You have now connected the XStore Graph API (y) to Facebook”. I press OK, the redirect is done and this is what I see again: https://prnt.sc/vreuq2

The page is not being added.

Please contact administrator
for this information.

#261687 Copied

Rose Tyler

Support staff

November 28, 2020 at 13:57

Click on Add account > select “Business” > continue, you will be prompted by Instagram to sign in your Instagram account and then you will be asked to authorize 8themeapp to access your Instagram photos.
Let us know the result.
Our developers team will be able to take a closer look after the weekend if it is needed, so do not change wp-admin and FTP access.

Regards

#261691 Copied

hakanucar

Participant

November 30, 2020 at 00:49

Hello. I did as you said, but the result did not change. the account is not added. It doesn’t give any errors either.

#261825 Copied

Olga Barlow

Support staff

November 30, 2020 at 10:20

Hello,

We tried to add our account and did not face the issue http://prntscr.com/vspkxv
So, try again and be sure that you use the Business account type.
Or try to generate token here https://www.8theme.com/new-instagram-api/ and provide it in the private content area.

Regards

#261861 Copied

hakanucar

Participant

December 1, 2020 at 00:18

Yes, I added it somehow. However, the posts still do not appear. There is such an error on the page: http://prntscr.com/vt6ygu

#261994 Copied

Rose Tyler

Support staff

December 1, 2020 at 08:22

Check now – https://prnt.sc/vtd5jk > https://prnt.sc/vtd5nm

Regards

#262004 Copied
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