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Instagram error - by movileanu - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: movileanu
    movileanu
    Participant
    January 21, 2021 at 11:04

    Hi,

    on the website: https://azaboutique.ro/, down on the homepage is the instagram section. But it gives an error now. can you please check and advice?

    thank you

    #269449 Copied Theme version: 7.2.3 WooCommerce version: last
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2021 at 11:42

    Hi,

    Provide temporary wp-admin access.

    Regards

    #269465 Copied
    Avatar: movileanu
    movileanu
    Participant
    January 21, 2021 at 11:45

    hi,

    here are the credentials

    Please contact administrator
    for this information.
    #269468 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2021 at 13:00

    Hello,

    Your Instagram account is business account type but you connected it like personal account. Please, remove the existing token and connect your account like Business account https://prnt.sc/xd7unh
    Choose the newly added token in the Instagram element settings, refresh Instagram https://prnt.sc/xd8339 and check the page again.

    Regards

    #269480 Copied
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