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Instagram error - by jonathan - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

jonathan

Participant

September 28, 2021 at 14:50

Hi! It says Error: Error validating access token: Session has expired on Monday, 30-Aug-21 08:17:38 PDT. The current time is Tuesday, 28-Sep-21 06:46:03 PDT.
Nobody change anything on instagram, neither the password or user.

#303760 Copied Theme version: .8.0.7

10 Answers

Olga Barlow

Support staff

September 28, 2021 at 18:17

Hello,

Read more here about that https://developers.facebook.com/docs/instagram-basic-display-api/guides/long-lived-access-tokens/
Just remove the old token and generate the new one. Choose the Instagram user in the Instagram element settings.

Regards

#303796 Copied

jonathan

Participant

September 28, 2021 at 18:28

Sorry but there is a bunch of code that i don’t understand, i am not a developer

#303803 Copied

Olga Barlow

Support staff

September 28, 2021 at 18:34

Hello,

Long-lived tokens are valid for 60 days and it was not updated, so it expired. You need to go to XStore > Authorization API > remove the expired token and generate the new. Choose the Instagram user in the Instagram element settings after that.

Regards

#303805 Copied

jonathan

Participant

September 28, 2021 at 18:35

I did that five minutes ago, and the problem still there

#303807 Copied

Olga Barlow

Support staff

September 28, 2021 at 18:41

Hello,

Provide us with WP Dashboard access to your site, please.

Regards

#303812 Copied

Olga Barlow

Support staff

September 28, 2021 at 18:41

Hello,

Provide us with WP Dashboard access to your site, please.

Regards

#303813 Copied

jonathan

Participant

September 28, 2021 at 18:42

In private content you have the wp access

Please contact administrator
for this information.

#303815 Copied

Olga Barlow

Support staff

September 28, 2021 at 18:45

Hello,

I checked your Dashboard and don’t see any token there https://prnt.sc/1tz3fux
Click Add account button > choose the business type and log in to your FB to allow token generation.

Regards

#303818 Copied

jonathan

Participant

September 28, 2021 at 18:52

It’s connected now: https://ibb.co/z40ZmNf
And the error still there

#303821 Copied

Olga Barlow

Support staff

September 28, 2021 at 19:08

Hello,

Because you connected that like personal https://prnt.sc/1tz6fvc
I told you to choose the business type https://prnt.sc/1tz6kia instead of personal because your Instagram account is not personal, it’s a business account!

Regards

#303825 Copied
Tagged: error, instagram, optimization, templates, woocommerce, wordpress
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