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Instagram – Error: There is no media to show

This topic has 9 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

danny

Participant

May 31, 2022 at 08:59

Hi:

Instagram Authorization is setup correctly, but in frontend is displaying an error: Error: There is no media to show .

I followed a recommendation of yours and in the widget I have chosen “Top Media” but to no avail.

Can you provide some wisdom?

Thanks.

Please, contact administrator
for this information.

#324865 Copied Theme version: 8.1.6 WooCommerce version: 6.5.1

8 Answers

Olga Barlow

Support staff

May 31, 2022 at 17:32

Hello,

Could you, please, add web.8theme user to the list of the developers of your Instagram app https://prnt.sc/_t6hKXUzVICz ?

Regards

#324905 Copied

danny

Participant

May 31, 2022 at 17:42

Sorry, i don’t have access. This page is for a client of mine.
Is there another option to solve this?

#324906 Copied

Olga Barlow

Support staff

May 31, 2022 at 17:51

Hello,

I assume that type of Instagram account also could be the reason of the issue. I see that the Instagram account type is Personal https://prnt.sc/8YfN4AGA2p6t Don’t you plan to change it to Business if this is the professional account of the online store?

I passed your issue to our developers and they will also take a look at why the Personal account has the issue with the displaying media.

Regards

#324908 Copied

danny

Participant

May 31, 2022 at 17:59

Ok, thanks.

#324910 Copied

Olga Barlow

Support staff

May 31, 2022 at 18:56

Hello,

I’ll inform you about the results once get the answer from our developers.

Regards

#324927 Copied

Olga Barlow

Support staff

June 1, 2022 at 09:59

Hello,

Could you check if you allowed access to your media while generating token https://prnt.sc/UDFvB37PZ2dt ?

Also, you need to add our user as the developer to your FB dev account https://prnt.sc/_t6hKXUzVICz because we need to check the settings that you used there and that you gave all the necessary permissions. Because we checked our test sites and did not face the mentioned error with the personal accounts, so, it means that you made something wrong while generating the token or while setting the app settings.

Regards

#324957 Copied

danny

Participant

June 1, 2022 at 10:03

Hi:

Thanks. I will ask access for myself and verify if that is something wrong with token settings and get back to you.

Thanks

#324959 Copied

Olga Barlow

Support staff

June 1, 2022 at 11:02

Hello,

Ok, we’ll be waiting for your reply.

Regards

#324963 Copied
Tagged: error, instagram, media, show, templates, woocommerce, wordpress
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Instagram – Error: There is no media to show

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