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Instagram – Error: There is no media to show!

This topic has 29 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Hostelion Digital

Participant

June 20, 2022 at 18:54

Instagram – Error: There is no media to show

Please, contact administrator
for this information.

#326395 Copied Theme version: 8.2

28 Answers

Olga Barlow

Support staff

June 20, 2022 at 19:16

Hello,

Provide us with WP Dashboard adn FTP access to your site, please.
Did you choose the Business while adding account https://prnt.sc/D_tvjvIIGYFt ? Because if your Insta account type is business you should not choose the Personal one in these settings, only the business one.

So, remove existing tokens and choose the Business type while generating tocken.

Regards

#326399 Copied

Hostelion Digital

Participant

June 20, 2022 at 19:56

Solution for the error…

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for this information.

#326400 Copied

Olga Barlow

Support staff

June 21, 2022 at 13:51

Hello,

Could you, please provide a video in the Private content area on how you generate the token?

Regards

#326454 Copied

Hostelion Digital

Participant

June 24, 2022 at 23:36

Solution, next steps…

Please contact administrator
for this information.

#326978 Copied

Rose Tyler

Support staff

June 25, 2022 at 07:00

Hello,

Thanks for the reply.
Our developers team will be back at work after the weekend.
Meanwhile, provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#326984 Copied

Hostelion Digital

Participant

June 25, 2022 at 12:07

Next steps…

Please contact administrator
for this information.

#327008 Copied

Rose Tyler

Support staff

June 25, 2022 at 12:11

Hello,

Thanks for understanding.
FTP access is needed also.

Regards

#327010 Copied

Hostelion Digital

Participant

June 27, 2022 at 20:47

Follow up

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for this information.

#327170 Copied

Rose Tyler

Support staff

June 28, 2022 at 06:05

Hello,

Thanks for the reply.
I passed the issue to our developers. I’ll inform you once get an answer.

Regards

#327184 Copied

Hostelion Digital

Participant

July 3, 2022 at 21:09

update…

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for this information.

#328202 Copied

Olga Barlow

Support staff

July 4, 2022 at 17:09

Hello,

Try to generate a token now, please. Do you get the Business or Personal type again?

Regards

#328642 Copied

Hostelion Digital

Participant

July 4, 2022 at 18:59

new update…

Please contact administrator
for this information.

#328648 Copied

Olga Barlow

Support staff

July 4, 2022 at 19:38

Hello,

Could you, please, add our user (8themes@gmail.com) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
? Or temporary share your access to check the issue in more detail. Because looks like there are some problems with the user permissions but we don’t understand where exactly and need to check the settings that you have.

Regards

#328656 Copied

Hostelion Digital

Participant

July 4, 2022 at 20:13

Invitation sent

Please contact administrator
for this information.

#328666 Copied

Olga Barlow

Support staff

July 4, 2022 at 20:33

Hello,

We have accepted your invitation but we don’t see your Instagram account in the list https://recordit.co/59kq3K8Qyr
So, check the settings and allow us managing of your Instagram and generation of the token, please.

Regards

#328668 Copied

Olga Barlow

Support staff

July 4, 2022 at 21:51

Hello,

I have enabled page managing https://prnt.sc/sSjpQtu1WYnl and was able to get access to tokens. And I got the correct tokens https://prnt.sc/IagHweAxCmxM
So, don’t understand why you don’t get that.
Probably something is wrong with the permissions of your user or something.

Regards

#328682 Copied

Hostelion Digital

Participant

July 5, 2022 at 07:31

Hello,

Thanks a lot! I’ve checked my settings in BM and everything looks like in your screenshots.

I deleted your entry in the dashboard of XStore theme to try again to implement my own token, but now it doesn’t do anything – can you kingly please check this again? Thanks a lot!

#328720 Copied

Olga Barlow

Support staff

July 5, 2022 at 14:09

Hello,

Which user do you use to generate token?

Regards

#328899 Copied

Hostelion Digital

Participant

July 5, 2022 at 14:15

Yes that one 🙂

Please contact administrator
for this information.

#328904 Copied

Olga Barlow

Support staff

July 5, 2022 at 14:33

Hello,

That’s really strange because I get the Business type of token while generating that. Don’t understand why you get nothing.
Could you follow this link and choose the Business type and generate token https://www.8theme.com/new-instagram-api/
Could you add that token manually here https://prnt.sc/-C6P4qCrM4Zm , click the refresh Instagram button and check if you get images after that?

Regards

#328912 Copied

Hostelion Digital

Participant

July 5, 2022 at 21:15

Neither do I, I tried everything but it still doesn’t work, may you can try again from your end? But Thanks a lot for you efforts in helping me soving this issue – in the private area you’ll find a video with what I did.

Please contact administrator
for this information.

#328951 Copied

Olga Barlow

Support staff

July 6, 2022 at 17:00

Hello,

Could you, please, go to https://www.facebook.com/settings?tab=business_tools&ref=settings (https://www.facebook.com/help/405094243235242) and click on the ‘Business Integrations’ section on the left side. Once there, you should see the 8theme logo – XStore Graph API . Click ‘View and Edit.’ Provide us with video or screenshots of the permissions you have there, please.

Regards

#329040 Copied

Hostelion Digital

Participant

July 7, 2022 at 01:27

Screenshots of the access…

Please contact administrator
for this information.

#329079 Copied

Olga Barlow

Support staff

July 11, 2022 at 16:14

Hello,

From the error logs, we see that something is wrong with your user permissions. Could you, please, try to remove the tokens and try to generate them again? We’ll try to check which one is missing.

If you still get the error could you, please, contact us using FB Messenger to try to solve your issue in chat directly?

Regards

#329365 Copied

Hostelion Digital

Participant

July 12, 2022 at 09:44

Hello, Thank you for your efforts! For now we disabled this feature for our webstie. I’ll get back to you if we need it. Thanks a lot! 🙂

#329410 Copied

Olga Barlow

Support staff

July 12, 2022 at 14:51

Hello,

Oh, I see. But would you be so kind to try to connect last time to allow us to check the logs? Because we are interested in fixing this issue and we are halfway.

Regards

#329461 Copied

Hostelion Digital

Participant

July 12, 2022 at 22:55

Hello Olga,

Thanks a lot! Seems like now it worked. Problem solved <3

#329503 Copied

Rose Tyler

Support staff

July 13, 2022 at 07:12

Hello,

Great. Thanks for letting us know. Have a nice day!

Regards

#329531 Copied
Tagged: error, instagram, templates, woocommerce, wordpress
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