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Instagram / Error: There is no media to show

This topic has 23 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

Dennis

Participant

July 2, 2022 at 11:46

Good day,

Sorry, no Instagram posts are displayed.

https://prnt.sc/Mx7Qs82aPrkh
https://prnt.sc/nk-fzKZ0W6cA

#328072 Copied Theme version: 8.2.2

22 Answers

Rose Tyler

Support staff

July 2, 2022 at 13:22

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#328090 Copied

Dennis

Participant

July 2, 2022 at 14:19

Yes

Please contact administrator
for this information.

#328095 Copied

Rose Tyler

Support staff

July 2, 2022 at 14:29

Hello,

I see that you connected your Instagram account as personal. Try to remove the existing token and connect like a business account type, please. Check after that.
Also, Hashtag – is only for a business account.

Regards

#328097 Copied

Dennis

Participant

July 2, 2022 at 15:03

Step 1: https://prnt.sc/7ai964XrPb08
Step 2: https://prnt.sc/D_R9bcz2FnL_
Step 3: https://prnt.sc/JDwlTMNuCWR7
Step 4: https://prnt.sc/b6yYjNZCJWvs
Step 5: https://prnt.sc/jjkT9KrKpqIv
Step: 6 https://prnt.sc/Evxb2fPg1jS5

Step 7: https://prnt.sc/BmqLQ8GWZzcf

I have an Instagram Business account. And Business selected. But when linking xstore will change this to PERSONAL.

#328108 Copied

Rose Tyler

Support staff

July 2, 2022 at 16:08

Hello,

Thanks for the reply. Please provide FTP access.

Regards

#328119 Copied

Dennis

Participant

July 2, 2022 at 20:21

Yes, no problem

Please contact administrator
for this information.

#328144 Copied

Rose Tyler

Support staff

July 3, 2022 at 07:31

Hello,

Thanks for the reply. I’ve passed this issue to our dev team. They will check it and give an answer after the weekend. Sorry for such a delay.

Regards

#328156 Copied

Dennis

Participant

July 3, 2022 at 11:04

Okay thank you

#328160 Copied

Olga Barlow

Support staff

July 4, 2022 at 16:56

Hello,

Could you, please, try to generate the token again? Do you get the Bussiness or Personal token type now?

Regards

#328641 Copied

Dennis

Participant

July 4, 2022 at 19:54

Hello I have tried it 3x. Facebook says the connection was successful. But xStore does not show any connections.

https://prnt.sc/ZN11x33KEyN5

#328658 Copied

Olga Barlow

Support staff

July 4, 2022 at 19:56

Hello,

Could you, please, add our user (8themes@gmail.com) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
? Or temporary share your access to check the issue in more detail. Because looks like there are some problems with the user permissions but we don’t understand where exactly and need to check the settings that you have.

Regards

#328660 Copied

Dennis

Participant

July 4, 2022 at 20:34

Unfortunately not possible
https://prnt.sc/r8vrrXbmVn8A
https://prnt.sc/HPJmMqPxFvYr

#328669 Copied

Olga Barlow

Support staff

July 4, 2022 at 20:39

Hello,

Go to Users > People > send us an invitation first. After that, you should be able to add us to the list of Instagram Accounts.

Regards

#328672 Copied

Dennis

Participant

July 4, 2022 at 20:50

https://prnt.sc/raqktGOH6Ydu

#328674 Copied

Olga Barlow

Support staff

July 4, 2022 at 20:54

Hello,

And this one, please, web.8theme@gmail.com
Sorry for the additional actions.

Regards

#328676 Copied

Dennis

Participant

July 4, 2022 at 21:12

Done

#328679 Copied

Olga Barlow

Support staff

July 4, 2022 at 21:47

Hello,

I generated token and got the normal https://prnt.sc/uaZAUyZx_YYH
So, that’s strange that it does not work for you. Then something is wrong with your account permissions.

Regards

#328681 Copied

Dennis

Participant

July 4, 2022 at 22:00

Strange, you have seen. I have followed all the steps. You can’t do much wrong.

But I see that something is still not working.
https://prnt.sc/IkYUr6RgKDsP

#328683 Copied

Olga Barlow

Support staff

July 4, 2022 at 22:03

Hello,

Because I removed my access to the page and token and you will need to remove my account. You need to generate your own token because I won’t manage your Insta in the future.

Regards

#328684 Copied

Dennis

Participant

July 4, 2022 at 22:09

Okay. Did you select manual or automatic “Add account”?

#328686 Copied

Dennis

Participant

July 4, 2022 at 22:18

I have now managed to do it. I thank you for the joint solution search and time you have taken for me. I had to select Personal instead of Business, but then it worked.

#328687 Copied

Olga Barlow

Support staff

July 5, 2022 at 14:34

Hello,

Glad to hear that you sorted it out.

Regards

#328914 Copied
Tagged: error, instagram, media, show, themes, woocommerce, wordpress
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Instagram / Error: There is no media to show

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