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Instagram feed “Error: There is no media to show”

This topic has 9 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

lbispo92

Participant

July 1, 2022 at 16:52

Hello.
I’ve already looked at related topics on the forum but it doesn’t solve my problem.

After connecting in Xcore and in Elementor to instagram, the following message appears:
“Error: There is no media to show”.

The instagram page is a professional page, I also turned on the facebook page.

https://prnt.sc/V6OR4wJubAPw
https://prnt.sc/Pk-UkGNvaPdq
https://prnt.sc/tLw_N_4Nu7MZ
https://prnt.sc/P3wuDq9Nh-zF

Any solution?

Please, contact administrator
for this information.

#327991 Copied Theme version: 8.2.2

8 Answers

Olga Barlow

Support staff

July 1, 2022 at 17:48

Hello,

We can’t log in to your Dashboard https://prnt.sc/KBo9JcMLpA4j

I see that you generated personal token. But I suppose your Instagram account type is business. Could you, please, remove the existing tokens and then press Add account button and choose the Business type, not personal?

Regards

#328001 Copied

lbispo92

Participant

July 1, 2022 at 18:21

Thanks for the quick response.

Sorry, you can access it now!

In fact I’ve already done that, as I send in the prints.

https://prnt.sc/AHIH9mz801IE
https://prnt.sc/LgPy8cqPOzps
https://prnt.sc/TG4EKrnAjIAa
https://prnt.sc/ZAJn6I9NTqPH
https://prnt.sc/Dvd6-mj4Ne1G
https://prnt.sc/JMNAROmCA-Bu

#328002 Copied

lbispo92

Participant

July 2, 2022 at 10:06

Still waiting, thanks.

#328051 Copied

Rose Tyler

Support staff

July 2, 2022 at 13:07

Hello,

Thanks for the reply. Our technicians team doesn’t work during the weekend, so please be patient. Your problem will be checked from Monday

Regards

#328087 Copied

lbispo92

Participant

July 2, 2022 at 13:23

Tks!

#328091 Copied

Olga Barlow

Support staff

July 4, 2022 at 16:52

Hello,

Try to generate the token now, please. Do you get the Business type or Personal again?

Regards

#328640 Copied

lbispo92

Participant

July 4, 2022 at 19:14

It still doesn’t work. Now the tokens don’t even appear. If you add manually, the error appears: “Instagram did not return a 200”.

Tks.

#328651 Copied

Olga Barlow

Support staff

July 4, 2022 at 19:37

Hello,

Could you, please, add our user (8themes@gmail.com) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
? Or temporary share your access to check the issue in more detail. Because looks like there are some problems with the user permissions but we don’t understand where exactly and need to check the settings that you have.

Regards

#328655 Copied
Tagged: error, feed, instagram, media, show, templates, woocommerce, wordpress
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