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Instagram feed “Error: There is no media to show”

This topic has 7 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Carmen

Carmen

Participant

July 15, 2022 at 11:02

Hello.

After connecting in Xcore to instagram, the following message appears:
“Error: There is no media to show”.

I see the error is because the type of account.

I see that are generated personal token. But my Instagram account is business.

I remove the existing tokens and then press Add account button but don’t work

#329764 Copied Theme version: 8.2.2

6 Answers

Rose Tyler

Support staff

July 15, 2022 at 11:59

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#329775 Copied

Carmen

Participant

July 18, 2022 at 08:08

Hi

check

Please contact administrator
for this information.

#329902 Copied

Carmen

Participant

July 18, 2022 at 08:09

IP

Please contact administrator
for this information.

#329903 Copied

Rose Tyler

Support staff

July 18, 2022 at 11:58

Hello,

I’ve passed this question to one of our developers. I will let you know once get an answer. Please be patient and do not change access.

Regards

#329920 Copied

Rose Tyler

Support staff

July 18, 2022 at 15:52

Hello,

Please delete current accounts and add one more time Business type.
Let us know the result

Regards

#329941 Copied

Carmen

Participant

July 19, 2022 at 10:21

Thank

#330013 Copied
Tagged: error, instagram feed, no media, seo friendly, woocommerce, wordpress themes
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Instagram feed “Error: There is no media to show”

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