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Instagram feed not loading / error message

This topic has 9 replies, 2 voices, and was last updated 2 years ago ago by Dennis

Dennis

Participant

October 25, 2022 at 21:27

Good day dear theme8 Theme.

I have a small problem since the update. Namely, my Instagram feed no longer loads. How can I fix this?

Would be happy about a feedback

Best regards

Please, contact administrator
for this information.

#337330 Copied Theme version: 1.0

8 Answers

Rose Tyler

Support staff

October 25, 2022 at 22:30

Hello,

Go to XStore > Authorization APIs > remove the existing Instagram key and add that again. After that edit page > Instagram element and select the Instagram account. Save changes and check after that. It looks the existing token just expired.

Regards

#337331 Copied

Dennis

Participant

October 26, 2022 at 17:46

I have followed your steps.

Please contact administrator
for this information.

#337381 Copied

Rose Tyler

Support staff

October 26, 2022 at 18:27

Hello,

You need to select the user in the settings of the Instagram element. Please provide URL of your site and temporary wp-admin access, so we can guide you.

Regards

#337385 Copied

Dennis

Participant

October 26, 2022 at 19:47

Okay thanks

Please contact administrator
for this information.

#337387 Copied

Rose Tyler

Support staff

October 27, 2022 at 06:02

Hello,

Please clear cache and check now.
(Static blocks > Instagram – marseille03 > edit using Elementor > Instagram element settings > select user).

Regards

#337406 Copied

Dennis

Participant

October 27, 2022 at 17:40

It still doesn’t work, just like back then, it didn’t work. It took a long time until it finally worked.

https://prnt.sc/oIos6DahFmzG
https://prnt.sc/y6Ye_mLb8Vu3

#337451 Copied

Rose Tyler

Support staff

October 27, 2022 at 17:59

Hello,

Thanks for the reply. On the Home page the user should be selected also. Please check now – https://prnt.sc/QpLVwHUHSFgn > https://prnt.sc/QEUhBGWfGiLQ

Regards

#337454 Copied

Dennis

Participant

October 30, 2022 at 12:37

Thank you very much, now it worked. Thanks for the quick help and implementation of my problem.

Best regards

#337543 Copied
Tagged: error, feed, instagram, loading, woocommerce, wordpress
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