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Instagram module stopped working again on homepage

This topic has 2 replies, 2 voices, and was last updated 7 months ago ago by Rose Tyler

Inesita

Participant

May 15, 2024 at 16:20

Hi,
Happened again: I have not changed anything on the Instagram module on the homepage and it displays now Error: undefined error on desktop and mobile devices. it is on the bottom of my homepage Can you help?

Thanks,
inés

#395326 Copied Theme version: 9.3.10

1 Answer

Rose Tyler

Support staff

May 16, 2024 at 07:01

Hello, Inesita,

Thank you for reaching out to us.

Please follow this article and create a new token https://www.8theme.com/documentation/docs/instagram-api-token/ Then replace the old one on your site > Clear Instagram cache and reselect user in the settings of Instagram element on your site.

It is how Instagram works, we can’t change it, even on our demos, we should manually re-connect the Instagram account from time to time.

Best Regards,
8Theme’s Team

#395395 Copied
Tagged: fix instagram woocommerce templates, instagram integration issue woocommerce, instagram woocommerce homepage error, woocommerce instagram module problem, wordpress instagram failure solution
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